Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karly Whitehead

Belvidere,Illinois

Summary

Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.

Overview

3
3
years of professional experience

Work History

Member Service Representative

Planet Fitness
06.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Assisted members with account management, including updating personal information and setting up automated payments.

Guest Service Attendant

Hurricane Harbor
06.2022 - 09.2023
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Responded to guest complaints in a professional manner, while providing resolution.
  • Handled payment processing and provided customers with receipts.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Library Student Worker

Andersen Library
09.2021 - 05.2023
  • Helped patrons find specific materials, access library technology and learn borrowing policies.
  • Performed clerical duties such as answering phones, making copies and mailing materials.
  • Assisted with checking in and out books and materials at the library serving many patrons.
  • Organized bookshelves, returning books to their proper places.

Education

Criminal Justice - Forensic Concentration

Columbia Southern University
Orange Beach, AL
03-2026

Diploma -

Belvidere High School
Belvidere, IL
05.2021

Skills

  • Customer Service
  • Communication Skills
  • Organizational Skills
  • Time Management
  • Respectful and compassionate
  • Dependable and responsible

Timeline

Member Service Representative

Planet Fitness
06.2024 - Current

Guest Service Attendant

Hurricane Harbor
06.2022 - 09.2023

Library Student Worker

Andersen Library
09.2021 - 05.2023

Diploma -

Belvidere High School

Criminal Justice - Forensic Concentration

Columbia Southern University

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Karly Whitehead