Karly Winfough
Hoffman,NJ
Summary
Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Manager
A and W Contracting
Monmouth Junction, NJ
05.2023 - Current
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted Fire-Watch for warehouses to ensure fire safety and abide by the township laws.
Car Show Employee
Cars And Coffee New Jersey
Millstone, NJ
03.2019 - Current
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Assisted other staff members with various duties as requested by management.
- Greeted customers and provided information about parking fees, regulations and services.
- Responded to questions about local area and company services.
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Cleaned parking lot regularly by removing trash and cleaning up spills.
Sales Associate
Studio 4 Threads
Monroe, NJ
02.2022 - 12.2024
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Organized stockroom shelves according to size, color or style.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed promotional strategies to increase sales volume.
- Engaged customers in friendly, professional dialogue to determine needs.
Ice Cream Server
Four Boys Ice Cream
Jamesburg , NJ
05.2022 - 11.2023
- Operated cash register to collect payments from customers.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed opening duties such as setting up dining areas and preparing condiments.
Education
High School Diploma -
Monroe Township High School
Monroe Township, NJ06-2023
Some College (No Degree) - Marketing, With A Focus in Management And Pharmacy
The College of New Jersey
Trenton, NJSkills
- Policy Implementation
- Performance Management
- Financial Management
- Contract Management
- Workforce Management
- Team Leadership
- Sales Techniques
- Negotiation
Accomplishments
I made honor roll in High school, I was varsity captain of my soccer team, was chosen for student action committee, apart of patriot warrior club and have was on deans list last semester here at TCNJ.
Timeline
Manager
A and W Contracting
05.2023 - Current
Ice Cream Server
Four Boys Ice Cream
05.2022 - 11.2023
Sales Associate
Studio 4 Threads
02.2022 - 12.2024
Car Show Employee
Cars And Coffee New Jersey
03.2019 - Current
High School Diploma -
Monroe Township High School
Some College (No Degree) - Marketing, With A Focus in Management And Pharmacy
The College of New Jersey
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