Karlyn George-Merchant
Saint Marys,GA
Summary
Driven, team oriented and successful in customer service and childcare. Currently seeking professional childcare or administrative position within an organization. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Toddler Teacher
True Freedom Ministries Daycare
11.2023 - 02.2024
- Provided fun, safe, organized educational setting for 14 children in classroom, and outdoor play areas.
- Promoted social, emotional, physical, and cognitive development of students using play times
- Focused on development of individual goals for children while providing on-going assessment on student progress.
Night Audit Supervisor
Mystic Marriott Hotel & Spa
01.2022 - 11.2023
- Managed approximately 30 incoming calls and chats with guests throughout day about upcoming reservations.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits
- Kept records of room availability and guests accounts
- Prepared and distributed daily reports
- Audited, reconciled, consolidated, and transmitted all credit cards on timely basis.
- Conducted check-in procedures for numerous of guests every shift using Marsha software.
Substitute Paraprofessional
Groton Public Schools
03.2023 - 06.2023
- Monitored student performance and provided feedback to inform instruction.
- Taught assigned lesson sections under supervision of licensed teacher to class of 20 students.
- Assisted young students and those with special needs with bathroom visits, meals, and general mobility
- Assisted with classroom management, including protecting students from aggressive or disruptive behavior.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
Stay At Home Mother
US Navy
08.2020 - 01.2022
Child and Youth Program Assistant
Navy Child Development Center
07.2018 - 06.2020
- Provided care/supervision, oversight and accountability for program participants
- Assisted in preparing age appropriate activities; supervises children and youth during indoor and outdoor activities, on field trips, outings and special events.
- Boosted parent satisfaction through consistent communication regarding their child's progress and achievements.
- Enhanced children's social skills by organizing group activities and promoting positive interactions.
- Received Child Development Associate Credential
Pro Sales Associate & Cashier
The Home Depot
03.2017 - 07.2018
- Exceed sales targets, lauded for making top 5 sales associates
- Provided excellent customer service and developed one-on-one relationships with customers.
Cashier
Temporaries Of New England
11.2016 - 03.2017
Bank Teller
Bank of Nova Scotia
02.2016 - 10.2016
Cashier
Pricesmart Clubs
01.2014 - 12.2015
Customer Service Representative
Foot Locker And Champs Sport
12.2012 - 12.2015
Education
DIPLOMA -
University of the Virgin Islands
Charlotte Amalie West, VI05.2013
DIPLOMA -
Ivanna Eudora Kean High School
Charlotte Amalie West, VI06.2012
Skills
- Customer Service
- Teaching
- Childcare
- Leadership
- Strong Communication
- Positive Attitude
- Empathy
- Ability to Use Positive Language
- Understanding Customer Needs
- Payment Processing
Certification
Child Development Associate Certification
Timeline
Toddler Teacher
True Freedom Ministries Daycare
11.2023 - 02.2024
Substitute Paraprofessional
Groton Public Schools
03.2023 - 06.2023
Night Audit Supervisor
Mystic Marriott Hotel & Spa
01.2022 - 11.2023
Stay At Home Mother
US Navy
08.2020 - 01.2022
Child and Youth Program Assistant
Navy Child Development Center
07.2018 - 06.2020
Pro Sales Associate & Cashier
The Home Depot
03.2017 - 07.2018
Cashier
Temporaries Of New England
11.2016 - 03.2017
Bank Teller
Bank of Nova Scotia
02.2016 - 10.2016
Cashier
Pricesmart Clubs
01.2014 - 12.2015
Customer Service Representative
Foot Locker And Champs Sport
12.2012 - 12.2015
DIPLOMA -
University of the Virgin Islands
DIPLOMA -
Ivanna Eudora Kean High School
Child Development Associate Certification
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