Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
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Karlyn Romero

Lehigh Acres,FL

Summary

Dynamic and dedicated professional with extensive customer service and patient care experience at Lee Health. Proven ability to enhance satisfaction through effective communication and empathy. Skilled in insurance verification and adept at multitasking in fast-paced environments, consistently achieving team goals while fostering positive relationships with clients and colleagues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Journeys Kidz
Naples, FL
12.2023 - 12.2024
  • Greeted customers and provided exceptional customer service.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products, and services.
  • Resolved customer inquiries on product features, pricing, and availability.
  • Collaborated with sales team to achieve group targets.
  • Addressed customer complaints professionally to enhance satisfaction.
  • Processed returns and exchanges in compliance with company policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained updated knowledge through continuing education and advanced training.

Phlebotomist/Laboratory Assistant

Lee Health
09.2022 - 07.2023
  • Provided exceptional patient care for adults, teens, and little ones
  • Warmly greeted patients and visitors and made them feel welcome
  • Built friendly relationships with all age groups by showing empathy and care
  • Input accurate patient information into computer system
  • Actively listened to patients, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Displayed magnificent skills and ability to alleviate patients' anxieties while drawing blood
  • Provided emotional support, physical assistance, and encouragement for patients who needed aid
  • Verified patient's insurance and took payments if insurance did not contract with the lab
  • Tracked collected specimens by initialing, dating, and noting times of collection
  • Collaborated with other medical staff to achieve high patient care and satisfaction

Server

Country Styles Ice Cream
09.2021 - 09.2022
  • Worked flexible schedules and extra shifts to meet business needs
  • Greeted incoming customers and provided reliable, friendly customer service
  • Notified supervisor and peers of low product inventory and customer complaints
  • Inspected stocks to identify shortages, replenish supply, and maintain consistent inventory
  • Built relationships with customers to encourage repeat business
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Memorized over 50 numbers of different menu items and what went into each of our different desserts
  • Served guests efficiently, handling busy times with ease, professionalism, and smiles

Education

Associate of Science - Nursing

Galen College of Nursing
Sarasota, FL
12-2026

High school diploma -

Riverdale High School
Fort Myers, FL
06.2021

Skills

  • Customer service and satisfaction
  • Organizational skills
  • Multitasking abilities
  • Patient care expertise
  • Healthcare experience
  • Team collaboration
  • Insurance verification
  • Medical billing and documentation
  • Epic system proficiency
  • Laboratory experience

Affiliations

Maintained a 3.8 GPA all throughout high school and became a leadership member. I was provided the opportunity to learn leadership skills and as well as empower others to strive to become the best versions of themselves through every day motivation. Caring and helping others has always been part of me. Leadership is not about leading and ownership it is about selflessness, empowering others, and being passionate enough to change someone's life no matter how hopeless they might feel.

Accomplishments

  • Consistency recognized by supervisors and higher-ups for my work/patient satisfaction under my care
  • Increased work efficiency by performing a variety of computer-based tasks to improve department efficiency.
  • Successfully assisted 50+ patients daily.

Certification

Certified Phlebotomy Technician November 2022 to November 2024 NHA Certification Groups

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sales Associate

Journeys Kidz
12.2023 - 12.2024

Phlebotomist/Laboratory Assistant

Lee Health
09.2022 - 07.2023

Server

Country Styles Ice Cream
09.2021 - 09.2022

Associate of Science - Nursing

Galen College of Nursing

High school diploma -

Riverdale High School

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