Karlynn Hawkins
Lewisville
Summary
Detail-oriented Health Unit Coordinator with expertise in operations management, staff training, and patient access. Skilled in improving workflow efficiency and ensuring accurate medical records while enhancing patient satisfaction through effective teamwork. Dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs.
Overview
14
14
years of professional experience
Work History
Patient Care Technician -HUC
USPI- United Surgical Partners International
Dallas, Tx
06.2022 - Current
- Provided compassionate patient care, ensuring comfort during procedures and recovery.
- Maintained cleanliness and organization of patient care areas, enhancing infection control measures.
- Collaborated with healthcare team to facilitate patient admissions and discharges efficiently.
- Trained new staff on operational procedures and best practices in patient care techniques.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Health Unit Coordinator
USPI- United Surgical Partners International
Dallas, TX
06.2022 - Current
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Improved accuracy of medical records by diligently entering patient information and updating charts to ensure up-to-date healthcare data.
Patient Access Representative
Texas Health
Frisco, TX
03.2021 - 06.2022
- Facilitated patient registration processes to ensure accurate data collection and compliance with health regulations.
- Coordinated insurance verification to streamline patient access and minimize delays in service delivery.
- Implemented training programs for new staff, enhancing team knowledge on systems and procedures.
- Developed efficient workflows to improve patient check-in times and overall satisfaction ratings.
Patient Access Representative
Texas Health Presbyterian Hospital Denton
Denton, TX
08.2019 - 03.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Assistant Manager
Octapharma Plasma Center
Wichita, KS
11.2011 - 02.2019
- Oversaw daily operations to ensure compliance with safety and quality protocols.
- Trained and mentored staff on best practices for plasma collection procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Managed inventory levels and equipment maintenance to support operational readiness.
- Conducted regular audits to monitor adherence to regulatory standards and internal policies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Associate of Science - Nursing
North Central Texas College
Gainesville, TX12-2025
Skills
- Vital signs monitoring
- CPR certification
- Basic life support
- Appointment scheduling
- Registration and admissions
- Medical terminology
- Healthcare systems navigation
- Staff supervision
- Staff management
- Operations management
- Experience with Cerner, Epic, and Meditech
Timeline
Patient Care Technician -HUC
USPI- United Surgical Partners International
06.2022 - Current
Health Unit Coordinator
USPI- United Surgical Partners International
06.2022 - Current
Patient Access Representative
Texas Health
03.2021 - 06.2022
Patient Access Representative
Texas Health Presbyterian Hospital Denton
08.2019 - 03.2021
Assistant Manager
Octapharma Plasma Center
11.2011 - 02.2019
Associate of Science - Nursing
North Central Texas College