Karly Smith
Bend,OR
Summary
Forward-thinking dynamic leader with 21 years of expertise in Radiology and imaging healthcare. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in EPIC and Acuo VNA software. Skilled in operations management and mentoring, adept at driving product enhancements and cultivating vendor relationships. Demonstrates a strong commitment to excellence and organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
EHR Imaging Application Supervisor
Sutter Health
08.2018 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Imaging Administrator III
Sutter Health
02.2015 - 08.2018
- Lead Device Integration Specialist for Enterprise Acuo, Radiant and Visage implementation.
- Modality network setup & configuration testing
- Training end users in multiple imaging systems
- Migrate patient data from legacy systems into corresponding Sutter applications.
- Ensured seamless integration of new medical imaging technologies into the existing VNA infrastructure to support clinical needs.
- Troubleshoot and support local region with GE PACS, DMS, MUSE, Powerscribe 360 and Mosaiq.
- Managed vendor relationships to ensure timely resolution of technical issues impacting system functionality or performance.
- Monitor systems for data quality, efficiency and escalate any problems or issues following the Sutter standard.
- Data analysis and reconciliation.
- User acceptance testing for new go lives and cut overs.
- Develop support documentation for workflows and processes within the team.
- Optimized image accessibility through effective DICOM routing configuration for efficient sharing between departments and facilities as well as cloud image share solutions.
Application Analyst II
Sutter Health
05.2012 - 02.2015
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Served as a liaison between technical teams and key stakeholders, ensuring clear communication of project goals while managing expectations effectively.
- Maintained detailed documentation of all application updates and changes to facilitate efficient troubleshooting processes when required.
- Established and maintained a strong working knowledge of internal systems to provide comprehensive support for end-users, identifying potential areas for enhancement.
- Trained end-users on new applications and features, facilitating a smooth transition during software rollouts.
- Conducted security risk analysis on both hosted and non hosted applications.
- Maintained Meaningful Use implementation to comply with CMS guidelines.
Employment Training Specialist, HR
Radiological Associates of Sacramento
01.2011 - 05.2012
- Maintained records and provided participants with feedback.
- Developed innovative curricula incorporating a variety of teaching methodologies, facilitating increased engagement and comprehension.
- Established partnerships with site locations to provide hands-on training opportunities and refresher courses for employees.
- Conducted comprehensive assessments to determine individual strengths, weaknesses, and areas for improvement.
- Developed job-specific competencies and performance standards.
- Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
- Wrote training manuals for new employees in imaging related positions according to strict company guidelines and compliance protocols.
- Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
- Developed and implemented successful onboarding program.
Office Supervisor III
Radiological Associates of Sacramento
04.2005 - 08.2011
- Established workflow processes for 28 staff members and 5 imaging locations, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
Education
Bachelor of Arts - Psychology
California State University, Sacramento
Sacramento, CA 08.2019 - 05.2021
Skills
- Enterprise Imaging Operations management
- EPIC and Acuo VNA Application expertise
- Customer service
- Strategic Goal oriented
- Staff management
- Project management
- Business development
- Coaching and mentoring
Certification
- Acuo Advanced Administrator Training Certification
- ITIL Foundation Certification IT Service Management
- EPIC Radiant Certification
- EPIC Lumens Certification
- Project Management for the Non-Project Manager
- Positive Performance Mindset Certification
Timeline
Bachelor of Arts - Psychology
California State University, Sacramento
08.2019 - 05.2021
EHR Imaging Application Supervisor
Sutter Health
08.2018 - Current
Imaging Administrator III
Sutter Health
02.2015 - 08.2018
Application Analyst II
Sutter Health
05.2012 - 02.2015
Employment Training Specialist, HR
Radiological Associates of Sacramento
01.2011 - 05.2012
Office Supervisor III
Radiological Associates of Sacramento
04.2005 - 08.2011
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