HOLLY RATZLAFF
Brookfield
Summary
Knowledgeable Epic Radiant Analyst with track record of optimizing application performance and user experience. Proven ability to troubleshoot complex issues and implement effective solutions. Demonstrated proficiency with Epic analysis and collaboration with cross-functional teams. High level of all imaging knowledge spanning several decades with a focus on Nuclear Medicine/PET.
Overview
24
24
years of professional experience
Work History
Application Analyst, Clinical Applications, Imaging
Froedtert Health
09.2016 - Current
- Perform Epic life cycle tasks quarterly as assigned.
- Lead project work with fellow analysts and end users- supplying weekly updates, agenda items and discuss through any questions/concerns
- Plan, analyze, design application build and test
- On-call support and Maintenance
- Facilitate meetings
- Onboard new analysts as necessary
- Provide backup support to fellow analysts
- Engage and collaborate with end users to ensure successful go lives and enhancements
- Give appropriate end user support post go live
- Maintain certification status with follow up exams and/or projects
Scheduling Coordinator/Imaging Assistant
Froedtert Health
06.2006 - 06.2016
- Served as Front Office Lead in Nuclear Medicine, training Imaging Assistants on front desk duties.
- Proficient in all aspects of scheduling and modifying Nuclear Medicine/PET tests in EPIC and have basic scheduling knowledge of all other modalities.
- Part of Nuclear Medicine panel for lead technologist interviews
- Call and confirm patient appointments with appropriate prep for Nuclear Medicine procedures
- Onboard new schedulers as necessary
- Considered to be "go-to" scheduler in the department with complicated questions and issues with specific tests that include cross over exams with other Radiology modalities.
- Part of an anesthesia committee for Radiology along with a technologist as to how to improve scheduling anesthesia in EPIC and what the needs for the schedulers would be to ensure proper staff, nurses and technologists are all available for patient appointment.
Clinical Radiology Assistant
Children’s Hospital of WI
10.2001 - 05.2010
- Assisted the technologist primarily in CT but would also work in Fluoro and MRI if there was weekend need
- Set up and take down room for patient imaging.
- Prepare and deliver contrast to all inpatients.
- Edit information in interactive document relating to test (pre-EPIC).
- Enter and schedule all add on outpatients.
- Relay their insurance information to Registration.
- Float to other modalities which included the file room if necessary.
Education
Bachelor of Science - Social Work
University of Wisconsin- Milwaukee
Milwaukee, WI01-2004
Skills
- Radiant Certification
- Data Courier Mover Badge
- EpicCare Ambulatory Certification
- Decision Trees Badge
- Beacon Oncology Certification
- Imaging Screening Programs Badge
- 2025 Epic XGM Radiant Presenter
Affiliations
Member of the WIEUG since 2026.
The purpose of the Wisconsin Epic User Group is to unite participants from member Wisconsin healthcare organizations so we are able to share best practices and lessons learned in working with Epic applications.
Timeline
Application Analyst, Clinical Applications, Imaging
Froedtert Health
09.2016 - Current
Scheduling Coordinator/Imaging Assistant
Froedtert Health
06.2006 - 06.2016
Clinical Radiology Assistant
Children’s Hospital of WI
10.2001 - 05.2010
Bachelor of Science - Social Work
University of Wisconsin- Milwaukee