Karma Adams
Cibolo,TX
Summary
Dedicated professional with strong customer service skills, adept at appointment scheduling and office administration. Committed to enhancing patient experiences and streamlining processes to improve operational efficiency.
Overview
12
12
years of professional experience
Work History
Senior Front Office Assistant
Clarence Feller, DDS
Hollywood Park, tx
09.2013 - 11.2020
- Managed patient scheduling and appointment reminders for a busy dental practice.
- Coordinated patient intake process, ensuring accurate information collection.
- Communicated effectively with patients, addressing inquiries and concerns promptly.
- Welcomed guests to the office, providing assistance and information about services.
- Oversaw day-to-day activities in order to ensure smooth functioning of the front desk operations.
- Implemented office procedures to enhance workflow efficiency in daily operations.
- Assisted in maintaining organized patient records and confidential documentation.
- Handled billing inquiries and processed insurance claims for patient services.
- Managed phone communications by answering calls, directing them to the right personnel, and taking accurate messages.
- Trained new front office staff on procedures and software systems used in practice.
- Created reports on customer service feedback from surveys and analysis of customer complaints.
- Supported dental staff by preparing treatment rooms and sterilizing instruments.
- Handled confidential information in an organized manner according to company protocol.
- Evaluated contracts before approval by responsible staff.
- Developed training materials for new employees on front office operations processes.
- Organized and scheduled meetings and appointments for the front office staff.
Office Manager
Berchelmann Family Dental
San Antonio, Texas
01.2009 - 09.2014
- Managed daily office operations for a bustling dental practice.
- Coordinated patient scheduling and appointment reminders to enhance daily operations.
- Coordinated scheduling to ensure timely patient appointments. and managed timely and effective allocation of resources and calendars.
- Supervised staff members, organized schedules and delegated tasks.
- Trained new staff on office procedures and software systems to facilitate seamless integration.
- Provided training to new hires on office policies and procedures.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Facilitated effective communication between the dental team and patients.
- Handled billing inquiries and insurance verification processes smoothly.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Organized company events including holiday parties, team building activities .
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained confidential records relating to personnel matters.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Interpreted and explained work procedures and policies to brief staff.
- Oversaw inventory management for dental supplies and equipment.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained office organization to support operational efficiency and professionalism.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Organized company events including holiday parties, team building activities.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed staff schedules to optimize team productivity and workflow, duty assignments and deadlines for office or administrative staff.
Education
Some College (No Degree) -
National American University
Rapid City, SD08-2026
Skills
- Appointment scheduling
- Office administration
- Front office management
- Records management
- Insurance verification
- Data entry
- Scheduling appointments
- Calendar management
- Meeting coordination
- Customer service
- Customer service expertise
- Patient relations
- Reception duties
- Strong organization
- Report generation
- Office management
- Sensitive information handling
- Confidentiality maintenance
- Staff training
- Strong organization
- Administrative background
- Multi-line phone systems
- Task prioritization
- Problem-solving aptitude
- Business writing
- Business communication
- Team collaboration
- Attention to detail
- Exceptional communication
- Interpersonal relations
- Records management
Timeline
Senior Front Office Assistant
Clarence Feller, DDS
09.2013 - 11.2020
Office Manager
Berchelmann Family Dental
01.2009 - 09.2014
Some College (No Degree) -
National American University