Jamie Holley
Orlando Health
Winter Garden,United States
27
Years of experience
Collaborative professional with a focus on enhancing team productivity and driving results. Skilled in innovative problem-solving and engaging diverse personalities to promote effective teamwork. Strong communicator dedicated to continuous growth and a proactive approach to overcoming challenges.
Work History
Senior Front Office Assistant
3 Years 7 Months- Liaised between physician, patient, and insurance companies to obtain referrals and authorizations, enhancing patient access to care.
- Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Accurately communicates prep information, arrival time and arrival location to patients.
- Help patients in distress by responding to emergencies.
- Optimizes patients’ satisfaction provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Communicated with Patient Access and clinical departments regarding registration and scheduling issues.
- Takes a proactive role in problem resolution.
- Maintains a clean, safe and organized office.
- Maintain adequate front office supplies. Ensure supply purchases are cost efficient and within the budget. Review and approve supply receipts in conjunction with finance team members.
- Scheduled appointments in person and by telephone to optimize patient satisfaction and maximize provider time and treatment room utilization.
- Establish front office team members' work schedule monthly and request Floater(s) from Director of Operations as needed.
- Ensure high quality care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
- Ensured high quality care for patients by reviewing and researching concerns or complaints and recommending corrective actions.
- Assisted in implementing disciplinary actions in conjunction with Care Center Leader and Human Resources department, documenting all actions.
- Coordinated front office operations, ensuring seamless communication between departments and clients.
- Managed scheduling for executive meetings, optimizing time efficiency and resource allocation.
Independent Contractor
2 Years 7 Months- Coordinated logistics for order deliveries, maintaining high standards of accuracy and punctuality.
- Leveraged mobile applications to streamline navigation and optimize order management processes.
- Established clear communication channels with customers to maintain high satisfaction standards.
- Responded swiftly to changes in delivery routes and schedules to ensure timely service.
- Handled customer inquiries and concerns efficiently, ensuring a high standard of service delivery.
- Nurtured and managed client relationships, resulting in increased repeat business and referral opportunities.
Front Office Lead
4 Years- Optimizes patients’ satisfaction provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Optimized patient satisfaction and treatment room utilization by scheduling appointments in person and by telephone.
- Established front office team members' work schedule monthly and requested Floater(s) from Director of Operations.
- Monitored daily performance of front office team members to ensure accurate and timely completion of duties while controlling overtime.
- Ensured high-quality care for patients by reviewing and researching concerns or complaints and recommending corrective actions.
- Assist in disciplinary action as needed in conjunction with Care Center Leader and Human Resources department. Document all disciplinary actions.
- Help patients in distress by responding to emergencies.
- Assist with scanning, purging and faxing patient records.
Scheduling Coordinator
3 Years 1 Month- Assisted clients in identifying needs, scheduling or canceling appointments, and referring to appropriate staff.
- Maintained and updated schedules of medical service providers’ availability and communicated scheduling changes to clients.
- Assigned codes to information for accurate record-keeping. information and enters files and databases; reviews to ensure accuracy and completeness.
- Maintained files and databases; updated records regularly.
- Maintains files and databases; updates as and when necessary.
- Provided assistance to clients in various tasks. in training new employees and serves as resource person to them.
- Assists with any other medical record duties such as purging files, processing health history forms, etc.
Overnight Reservation Supervisor
26 Years 7 Months- Supervise daily activities of reservation or resort services operators.
- Oversee booking, modifying, and canceling processes for properties and time-share owners.
- Conducted regular team meetings to align on updates and reinforce team goals.
- Schedule staff shifts and manage daily attendance and coverage.
- Handled complex and escalated customer and owner complaints, ensuring resolution and satisfaction.
- Schedule staff shifts and manage daily attendance and coverage.
- Ensure compliance with company customer service policies and standards.
- Analyzed operational data to generate performance reports, providing insights for upper management.
- Supervised daily operations of reservations team, ensuring compliance with company policies and customer satisfaction standards.
- Trained and mentored staff on reservation systems and customer service techniques to enhance team performance.
- Resolved customer inquiries and complaints promptly, enhancing overall guest experience during the reservation process.
- Conducted regular performance evaluations, providing constructive feedback to team members for continuous improvement.
Education
High School Diploma - General Studies
Skills
Office organization
Interpersonal communication
Flexible scheduling
Written and verbal communication
Patient management
Organizational skills
Detail-oriented
Adaptable Scheduling
Relationship building
1999 Activities and Honors
Former (One Winter Garden President) (P.T.A Member at Maxey Elementary), (West Orange Habitat for Humanity Volunteer) & (Serve on the Board for the City of Winter Garden CRA).
Timeline
Independent Contractor
Dasher
01.2024 - 08.2026Read More
Senior Front Office Assistant
Orlando Health
01.2023 - CurrentRead More
Front Office Lead
Dr. William L. Mills
12.2018 - 12.2022Read More
Scheduling Coordinator
Simon Med Imaging Inc.
11.2016 - 12.2019Read More
Overnight Reservation Supervisor
Westgate Resorts
01.2000 - 2019Read More
West Orange High School
High School Diploma from General Studies
Read More