Revan Morgan
Jacksonville,FL
Summary
Front office professional with solid background in providing superior administrative support and fostering positive client experience. Known for enhancing operational efficiency and supporting team goals. Reliable and adaptable, excelling in dynamic environments and committed to delivering exceptional service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Front Office Assistant
Metropolitan Behavioral Services
Jacksonville, FL
03.2025 - Current
Team Lead
Neuro Restorative
Clearwater, FL
10.2017 - 03.2025
- Assistant to Residential Supervisor
- Worked closely with Occupational Therapists, Behavioral Analysis and Teachers and created open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored staff on effective communication techniques, fostering a collaborative team environment while working with adults with TBI, children with Autism and down syndrome,
- Completed CNA and RBT program.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Dental Receptionist
Dr Reva Morgan
Mandeville, LA
03.2006 - 09.2017
- Managed appointment scheduling and patient flow to optimize office efficiency.
- Trained new staff on front desk procedures, enhancing team performance and service quality.
- Oversaw inventory management for dental supplies, ensuring availability for daily operations.
- Coordinated insurance verification and billing processes to ensure accurate patient accounts.
- Collaborated with dental team to improve patient care strategies, fostering a cohesive work environment.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Dance Teacher
I'm Self Employed
Mandeville, LA
05.2013 - 07.2016
- I've had dancing experience in the past and was asked to teach and mold the children of Knox community college and Sacred heart academy to win the national state dancing trophy.
Education
High school diploma -
Bel Air High School
Some college - Dentistry
Meridian Community College
Skills
- Front office management
- Appointment scheduling
- Client relationship building
- Communication process improvement
- Staff training and mentoring
- Workflow optimization
- Inventory management
- Team collaboration skills
- Customer service excellence
- Sensitive information handling
- Document management
- Interpersonal relations
- Problem resolution techniques
- Strong organization
Certification
- CPR Certification
- BLS Certification
Timeline
Senior Front Office Assistant
Metropolitan Behavioral Services
03.2025 - Current
Team Lead
Neuro Restorative
10.2017 - 03.2025
Dance Teacher
I'm Self Employed
05.2013 - 07.2016
Dental Receptionist
Dr Reva Morgan
03.2006 - 09.2017
Some college - Dentistry
Meridian Community College
High school diploma -
Bel Air High School