Karma Edwards
Lake Charles,LA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Bartender
Golden Nugget Casino
02.2021 - Current
- Completed monthly bar inventories and daily requisition sheets.
- responsible for liquor orders in the bar.
- Trained new bartenders on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Sales Representative
LeafFilter
04.2023 - 09.2023
- Supported high-level customer satisfaction and loyalty as SME and primary point-of-contact.
- Achieved sales targets and outcomes consistently by tenaciously pursuing new customers and sales opportunities.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced contracts, finalized deals and filed records.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Acted as main point of contact in matters relating to client concerns and needs.
- Negotiated contracts and closed agreements to maximize profits.
Server
Cracker Barrel
06.2020 - 02.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Invoicing Assistant
Krystal Ice
11.2019 - 06.2020
- Processed and sent invoices, adjustments and credit memos to customers.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Processed invoice payments and recorded information in account database.
- Processed company receipts, sales invoices and payments from customers and suppliers.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
Education
High School Diploma -
Sulphur High School
Sulphur, LASkills
- Contract Management
- Account Servicing
- Customer Relationship Development
- Product and Service Sales
- Contract Negotiation
- Food Safety and Sanitation
- Staff Training and Motivation
- Effective Customer Upselling
- Processing Payments
- Stock Management
- Store Opening and Closing
- Stocking and Replenishing
- Cash Handling
- Customer Service Management
- Invoicing and Billing
Timeline
Sales Representative
LeafFilter
04.2023 - 09.2023
Bartender
Golden Nugget Casino
02.2021 - Current
Server
Cracker Barrel
06.2020 - 02.2021
Invoicing Assistant
Krystal Ice
11.2019 - 06.2020
High School Diploma -
Sulphur High School
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