Summary
Overview
Work History
Education
Skills
Timeline
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Karma Ray

Edmonton,Kentucky

Summary

I'm an adaptable professional with a diverse background, from connecting with people to contributing to innovative tech projects. I thrive in evolving environments, and I'm passionate about using technology for positive change. I bring strong communication skills, an independent spirit, and a deep dedication to high-quality work, all of which are essential for success. Seasoned Moderator with a background in managing online communities and discussion forums. Experienced in fostering respectful dialogue, enforcing community standards, and resolving conflict. Strengths include strong communication skills, ability to maintain impartiality, and knack for deescalating tense situations. Previous roles have shown demonstrable improvement in fostering positive interactions within digital spaces.

Overview

10
10
years of professional experience

Work History

AI Content Response Moderator

Activus Connect
03.2023 - 01.2025
  • Collaborated with a team on the Google Bard (now Gemini) project, contributing to the enhancement of response accuracy and quality.
  • Responsibilities included rigorous fact-checking of AI-generated responses, applying content moderation guidelines, and utilizing Google Sheets for detailed information tracking.
  • Actively participated in diverse task types, such as response comparisons and generating response answers, demonstrating adaptability and a commitment to maintaining high standards.

Seasonal Tier 1 Tech Support

Conduent
11.2022 - 01.2023
  • Provided Tier 1 technical support for Apple products, addressing customer inquiries and resolving basic technical issues, including password resets and troubleshooting, through effective utilization of knowledge base articles.
  • Delivered exceptional customer service, ensuring a positive experience while assisting customers with their technical needs during peak seasonal demands.

Overnight Stocker

Walmart
05.2022 - 01.2023
  • Followed product stocking directives, using labeling and shelf guidelines to ensure efficient product placement.
  • Helped maintain store efficiency by adjusting displays within set parameters.
  • Kept shelves stocked by managing back-room inventory.
  • Assisted in training new associates on inventory procedures.

Service Desk Associate

Walmart
02.2015 - 10.2019
  • Progressed through front-end operations roles, providing customer service as a cashier, self-checkout host, and service desk associate.
  • Developed a comprehensive understanding of front-end processes, from initial customer interaction to issue resolution.
  • Contributed to store profitability by minimizing shrink and managing cash office duties.
  • Enhanced team efficiency and adaptability among cashier staff.

Education

HS Diploma -

Terry Parker High School
01.2014

Skills

  • Fact-checking
  • Content moderation
  • Response evaluation
  • Troubleshooting
  • Policy implementation
  • Time management
  • Attention to detail
  • Adaptability

Timeline

AI Content Response Moderator

Activus Connect
03.2023 - 01.2025

Seasonal Tier 1 Tech Support

Conduent
11.2022 - 01.2023

Overnight Stocker

Walmart
05.2022 - 01.2023

Service Desk Associate

Walmart
02.2015 - 10.2019

HS Diploma -

Terry Parker High School