Karma Stroud
Orange Beach,AL
Summary
Innovative professional skilled in creating and implementing marketing strategies, executing budgeting plans and utilizing market research to identify customer needs. Demonstrated ability in increasing brand visibility and market share. Possesses excellent communication and customer service skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paralegals/Office Assistant
The Powell Law Firm
Gulf Shores, AL
01.2021 - 11.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Expedited document processing with accurate data entry and timely filing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Marketing Director, CEO
Sea Turtle Vacation Properties
01.2021 - 05.2023
- Built strong relationships with industry professionals and influencers.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Created content and promotional materials to drive engagement and conversions.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Planned and executed events and marketing programs to increase qualified leads.
- Conducted market analysis and research to identify trends and opportunities.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Accounts Received In ComputerEase
- Canva
- Website Launch and Design
- Social Media Marketing
- Personal Relationship with Business partners and condo owners
Office Manager/ Marketing Manager
Globe Life
Gulf Shores AL
01.2022 - 01.2023
- Created and managed social media campaigns to increase brand engagement.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
General Manager, Bartender, Social Media Marketing
Llywelyns Pub
02.2017 - 05.2020
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
Ass in Business -
Arkansas State University
State University, AR07.2017
High School Diploma -
Valley View
05.2011
Skills
- Business Administration
- Process Improvement
- Policy Development and Optimization
- Strategic Direction
- Public Relations Understanding
- Account Management
- Business Alliance
- Market Research
- Forecast Preparation
- Ordering Bar Supplies
- Responsible Alcohol Service
- Safe Serving Knowledge
- Liquor, Beer and Wine Knowledge
- Public Relations
- Market Planning and Execution
- Presentation Creation
- Newsletter Creation
- Multi-Media Communication
- Product Launching
- Digital Media
- Customer Presentations
- Customer Service
- Time Management
- Data Entry
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 56 staff members.
- Marketing Management Certification St Louis- 2018
- Serve Safe Certified- 2021
Certification
- CM - Certified Manager Certification
Timeline
Office Manager/ Marketing Manager
Globe Life
01.2022 - 01.2023
Paralegals/Office Assistant
The Powell Law Firm
01.2021 - 11.2023
Marketing Director, CEO
Sea Turtle Vacation Properties
01.2021 - 05.2023
General Manager, Bartender, Social Media Marketing
Llywelyns Pub
02.2017 - 05.2020
Ass in Business -
Arkansas State University
High School Diploma -
Valley View