Karmela Hill
Summary
Dynamic Creative Specialist with a proven track record at RentPath, enhancing customer satisfaction through effective problem resolution and innovative training programs. Skilled in critical analysis and adept at streamlining operations, I leverage my customer service expertise to drive loyalty and improve performance, ensuring projects meet goals on time and within budget.
Overview
3
3
years of professional experience
Work History
Creative Specialist
RentPath
09.2024 - 02.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
Customer Service Representative
Vesta Corporation
08.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
High School Diploma -
Dutchtown High School
McDonough, GA05-2020
Skills
- Customer service expertise
- Proficient in problem resolution
- Critical analysis
- Document organization
Timeline
Creative Specialist
RentPath
09.2024 - 02.2025
Customer Service Representative
Vesta Corporation
08.2022 - 08.2023
High School Diploma -
Dutchtown High School
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