Karmela Moscova
West Orange,NJ
Summary
Dedicated server who wants to build and streamline into the larger branches of hospitality
Overview
6
6
years of professional experience
Work History
Server
Gilligan's (seasonal)
New York, NY
06.2024 - 10.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided an excellent example of steps of service
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Personal Assistant
Adil Akram
New York, NY
11.2022 - 06.2024
- Displayed absolute discretion at handling confidential information
- Oversaw personal and professional calendars and coordinated appointments for future events
- Maintained appropriate filing of personal and professional documentation
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Server
Sartiano's
New York, NY
05.2023 - 03.2024
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Host
Lure Fishbar
New York, NY
01.2023 - 06.2023
- Answered customer questions about hours, seating, and menu information
- Seated over 300 patrons based on guest preferences and seating availability
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Bar Boulud
New York, NY
06.2022 - 11.2022
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Full knowledge of wine pairing, spirits, and beer
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
De Novo European Pub
Montclair, NJ
05.2021 - 06.2022
- Complete knowledge and understanding of the menu
- Able to handle high volume work whilst maintaining composure and professionalism
- Communicating with guests regarding any food allergies and relaying it to the kitchen
- Upselling the menu
- Full knowledge of wine, beer, spirits, and cocktails
- Ability to handle a full lunch shift alone.
Server/Beverage Cart Girl
Rock Spring Golf Club
West Orange, NJ
03.2021 - 06.2021
- Serve food
- Make mixed drinks, serve beer, and wine
- Open and make sure everything is up to count from the previous night and proceed to stock for the day
- Close, intense clean up, count the register and restock for the next day
- Greeted guests with friendliness and professionalism
- Full knowledge of the menu
- Familiar with all types of beers and spirits.
Recreation Assistant
Pine Acres Rehabilitation and Health Care Center
09.2020 - 12.2020
- Put in charge of planning and administering activities with the patients
- Ran activities program alone
- Personal one on one time with individual patients
- Greeted and made sure the visiting families stayed safe and cooperated with COVID restrictions
- Fed patients
- Transported patients from different floors cautiously
- CPR certified.
Barista/Baker's Assistant
Insomnia Cookies
New York, NY
06.2020 - 08.2020
- Worked with different kinds of pastries
- Opened up
- Make coffee, espresso cappuccinos, etc
- Clean up in between each use
- Work cashier primarily
- Count the register
- Keep the work space clean.
Sales Associate/Cashier
SNIPES
Union, NJ
12.2018 - 12.2019
- Assisted customers with locating items
- Provided a quick and exceptional customer experience
- A lot of POS experience
- Going above and beyond to top the multiple sales goals given throughout the week
- Maintained clean, orderly and well-stocked register area
- Built relationships with repeat customers to encourage loyalty
- Processed customer purchases and returns via cash and credit card
- Followed company safety regulations to maintain safe work environment.
Cashier/Customer Service
Cold Stone Creamery
West Orange, NJ
08.2018 - 11.2018
- The work line providing ice cream to customers in a fast pace
- Intense clean up and disinfecting
- Provided excellent customer service to all ages
- Open up the store and close by myself
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
West Orange High School
West Orange, NJ06.2020
Skills
- Relationship Building
- Time Management
- Business Operations
- Upselling
- Service
- Cash Handling
- High-volume dining
- Menu Memorization
- Menu Memorization and Presentation
- Wine pairings
- Creole
- English
Timeline
Server
Gilligan's (seasonal)
06.2024 - 10.2024
Server
Sartiano's
05.2023 - 03.2024
Host
Lure Fishbar
01.2023 - 06.2023
Personal Assistant
Adil Akram
11.2022 - 06.2024
Server
Bar Boulud
06.2022 - 11.2022
Server
De Novo European Pub
05.2021 - 06.2022
Server/Beverage Cart Girl
Rock Spring Golf Club
03.2021 - 06.2021
Recreation Assistant
Pine Acres Rehabilitation and Health Care Center
09.2020 - 12.2020
Barista/Baker's Assistant
Insomnia Cookies
06.2020 - 08.2020
Sales Associate/Cashier
SNIPES
12.2018 - 12.2019
Cashier/Customer Service
Cold Stone Creamery
08.2018 - 11.2018
High School Diploma -
West Orange High School