Summary
Overview
Work History
Education
Skills
Timeline
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KARMEN ANDERSON

Reno,NV

Summary

Dynamic professional with a proven track record in team leadership and performance improvement, demonstrated at Dutch Bros. and other roles. Excelled in product upselling, enhancing customer satisfaction by adeptly managing high-pressure environments. Skilled in both active listening and professional demeanor, consistently exceeding targets. Achieved notable success in fostering team cohesion and driving sales growth.

Overview

3
3
years of professional experience

Work History

Barista, Dutch Bros
Reno, NV
02.2023 - 02.2024
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Pleasantly interact with customers during hectic periods to promote positive environments
  • Monitored supply levels inside and maintained customer areas to meet typical demands
  • Maintained regular and consistent attendance and punctuality.

Lifeguard

Desert Shores Community Association
Las Vegas, NV
03.2022 - 08.2022
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents
  • Monitored safety of guests in and around swimming pool, monitoring up to 75 guests at a time
  • Actively monitored swimmers to identify distress
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
  • Maintained proficiency in first responder skills such as first aid and CPR to offer individuals in distress optimal support.

Front Desk Sales Representative

Lvac Central - Las Vegas Athletic Clubs
Las Vegas, NV
01.2021 - 11.2021
  • Managed efficient cash register operations, handling large amounts of money
  • Worked to meet or exceed special targets for gym memberships sold as well as specific product promotions
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Helped guests complete necessary forms and documentation
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Arts - Anthropology

University of Nevada
05.2026

Relevant Coursework: Ethnographic Field Studies, Museum Studies -

11.2022

Anthropology Courses; (Cultural -

Skills

  • Professional Demeanor
  • Performance Improvement
  • Friendly and outgoing
  • Attention to Detail
  • Active Listening
  • Documentation And Reporting
  • Critical Thinking
  • Team Collaboration

Timeline

Barista, Dutch Bros
02.2023 - 02.2024

Lifeguard

Desert Shores Community Association
03.2022 - 08.2022

Front Desk Sales Representative

Lvac Central - Las Vegas Athletic Clubs
01.2021 - 11.2021

Bachelor of Arts - Anthropology

University of Nevada

Relevant Coursework: Ethnographic Field Studies, Museum Studies -

Anthropology Courses; (Cultural -

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KARMEN ANDERSON