Karmen Bechtel
Summary
Cash and Trade Operations Analyst with 4+ years of experience supporting financial processing, operational controls, and risk management within a global banking environment. Skilled in transaction resolution, and process improvement. Experienced in managing high-volume workflows while ensuring accuracy, compliance, and operational efficiency.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Cash and Trade Processing Analyst
Citi
Buffalo, NY
02.2022 - 07.2026
- Processed invoices using Citi's advanced billing software systems.
- Reviewed financial data for accuracy in billing statements, minimizing discrepancies and ensuring client satisfaction.
- Analyzed billing discrepancies and resolved issues for client accounts.
- Facilitated customer and financial record updates across multiple banking platforms, maintaining the integrity of client account information and supporting operational accuracy
- Applied pricing updates to existing customer and account hierarchies, ensuring changes were implemented accurately and reflected across downstream systems.
- Supported enterprise systems migrations by validating data, resolving processing exceptions, and assisting with the transition of customer information and operational workflows.
- Monitored feed tracking for 12 countries, identifying processing issues and coordinating resolutions to ensure timely completion of cross-border operations.
- Maintained strict adherence to internal controls, audit requirements, risk management policies, and financial regulations while handling sensitive customer and account information
- Collaborated with cross-functional teams to improve project efficiency and meet deadlines, enhancing overall service delivery.
- Managed data integrity and accuracy in financial reporting systems and databases.
- Routinely processed 200+ customer maintenance updates weekly while maintaining data accuracy, compliance with operational procedures, and efficient execution of account servicing activities.
- Processed 150+ account closures monthly across 3 countries, executing customer lifecycle updates, reviewing account documentation, and supporting accurate completion of high-volume operational activities.
Education
Bachelor of Arts - English
SUNY At Buffalo
Buffalo, NY 09.2016 - 07.2018
Associate of Arts - Communications
Erie Community College
Buffalo, NY 09.2014 - 07.2016
Skills
- Financial reporting
- Global Transaction Oversight
- Regulatory Compliance & Risk
- Invoice processing
- Data analysis
- Data management
- Financial Systems Management
- Systems Migrations & Data Validation
- Microsoft Excel (Data Analysis, Reporting & Process Support)
- Pricing & Customer Hierarchy Maintenance
- Customer account management
- Account onboarding and closure
- Cross-functional collaboration
- High-Volume Processing
- Time management
Timeline
Cash and Trade Processing Analyst
Citi
02.2022 - 07.2026
Bachelor of Arts - English
SUNY At Buffalo
09.2016 - 07.2018
Associate of Arts - Communications
Erie Community College
09.2014 - 07.2016