WENDY GIORDANO
WILMINGTON
Summary
Results-driven professional with strong analytical skills and attention to detail. Proven track record in managing complex financial investigations and delivering solutions that enhance operational efficiency, ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Cash and Trade Processing
Citi Bank Corporate
New Castle, DE
07.2005 - Current
- Bank reconciliation, Accounts Payable,payment posting,discrepancy resolution.
- ACH, payment,fraud detection.
- Strong analytical skills, attention to detail, time management, problem-solving, communication.
- Establishing standards for date collection, security and accuracy
- Handled daily reconciliation of transactions and investigated discrepancies
- Conduct monthly bank reconciliations for over 400 accounts, identifying discrepancies and resolving issues promptly
- Resolve complex financial investigations and challenging client issues.
- Investigate and resolve variances in accounts, reducing outstanding items
- Skilled in problem-solving and teamwork, with a strong commitment to achieving organizational goals.
- Maintain a high level of productivity and accuracy.
- Expert E-statement process and maintaining daily tracking and reporting, investigating and resolving internal/external issues.
- Lead E-statement process and maintaining daily tracking and reporting, investigating and resolving internal/external issues.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Specialist
Citi Bank
Pencader, De
05.1995 - 07.2005
- Managed a dedicated high portfolio clients ,consistently ensuring client satisfaction with Citigroup's diverse range of products and services.
- Supervisor line for escalated calls, expertly troubleshooting and resolving indicate issues and inquiries.
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed customer inquiries by utilizing CRM software for efficient case resolution.
- Trained new staff on best practices in customer interaction and service protocols.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained in Collections, Fraud and Dispute and provided backup support.
Education
High School Diploma -
Maple Shade High School
Maple Shade Township, NJ1989
Skills
- Bank reconciliation, Accounts Payable,payment posting,discrepancy resolution
- Strong analytical skills, attention to detail, time management, problem-solving, communication
- Establishing standards for date collection, security and accuracy
- Handled daily reconciliation of transactions and investigated discrepancies
- Learn and adapt quickly to new technology and software applications
- Conduct monthly bank reconciliations for over 400 accounts, identifying discrepancies and resolving issues promptly
- Resolve complex financial investigations and challenging client issues
- Investigate and resolve variances in accounts, reducing outstanding items
- Skilled in problem-solving and teamwork, with a strong commitment to achieving organizational goals
- Maintain a high level of productivity and accuracy
- Lead E-statement process and maintaining daily tracking and reporting, investigating and resolving internal/external issues
- Programming and Software Skills:
Microsoft Office products, Pivot Tables, VLOOKUPs, SDR, Citichecking, Flexcube, PACT, TSO, CA Doc view,
Timeline
Cash and Trade Processing
Citi Bank Corporate
07.2005 - Current
Customer Service Specialist
Citi Bank
05.1995 - 07.2005
High School Diploma -
Maple Shade High School