Karmentha Bastien
Pompano Beach
Summary
Proficient front desk agent with a strong background in managing guest check-ins and resolving issues. Known for exceptional customer service and effective time management, contributing to seamless guest experiences and high satisfaction rates.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Lago Mar Resort and Club
03.2024 - Current
- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room assignments and maintained accurate reservations using hotel management software.
- Assisted with billing and payment processing, ensuring accuracy in transactions.
- Provided information about resort services and local attractions to guests.
- Maintained cleanliness and organization of the front desk area for professionalism.
- Collaborated with housekeeping to communicate room status updates effectively.
- Collected room deposits, fees, and payments.
Guest Service Representative
Check Cashing Store
06.2022 - 10.2024
- Provided exceptional customer service, resolving inquiries and issues effectively.
- Processed transactions accurately, ensuring compliance with company policies.
- Assisted customers with check cashing and financial services, enhancing overall client experience.
- Maintained accurate records of transactions and customer interactions for reporting purposes.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Cashier
Wendys Restaurant
01.2021 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Collaborated with team members to enhance service delivery during peak hours.
- Trained new staff on operational procedures and customer interaction techniques.
- Implemented inventory management practices to ensure stock availability and reduce waste.
Education
High School Diploma -
South Plantation High School
Fort Lauderdale, FL06-2022
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Credit and cash payments
- Guest relations
Languages
haitian
Native or Bilingual
Timeline
Front Desk Agent
Lago Mar Resort and Club
03.2024 - Current
Guest Service Representative
Check Cashing Store
06.2022 - 10.2024
Cashier
Wendys Restaurant
01.2021 - 06.2022
High School Diploma -
South Plantation High School