Karmona Spruill
Raleigh,NC
Summary
Detail-oriented Administrative and Program Professional experienced in supporting departmental operations and coordinating program activities. Delivered effective communication and training while managing data and preparing reports to enhance operational efficiency. Committed to facilitating access to services that promote healthy, fulfilling lives for individuals and families.
Overview
5
5
years of professional experience
Work History
Income Maintenance Program Admininstrator
Martin County Department of Social Services
Williamston , NC
03.2024 - 12.2025
- Provided administrative and operational oversight for multiple critical programs including Medicaid for Adults and Family & Children, Food and Nutrition Services, Child Care, Energy programs, and the Program Integrity Unit.
- Monitored quality assurance, compliance, and utilization review activities to ensure adherence to policies, procedures, and regulatory requirements.
- Reviewed and analyzed program and case data to identify trends, discrepancies, and opportunities for program improvement.
- Tracked performance metrics, deadlines, and program outcomes to support data-driven decision making and continuous improvement.
- Developed and implemented corrective action plans and monitored progress to ensure sustained improvement.
- Coordinated targeted trainings based on program needs, performance trends, and policy updates.
- Collaborated with supervisors and the Director to identify agency needs and develop strategic objectives to improve workflow and employee performance.
- Coordinated departmental activities and projects to ensure timely completion of deliverables and achievement of operational goals.
- Directed and supported program and functional unit supervisors in daily operations.
- Prepared and reviewed reports, case review findings, and presentation materials for leadership and external stakeholders.
- Prepared presentations and reports for the Social Services Board and Board of County Commissioners to communicate program operations and needs.
- Maintained accurate and confidential records and documentation in compliance with agency and state requirements.
- Balanced competing priorities effectively and competing deadlines in a fast-paced environment.
- Communicated effectively with leadership, staff, community partners, and the public.
Community Outreach/ Employee Benefits Coordinator
Bertie Rural Health Association
Windsor, NC
09.2020 - 03.2024
- Coordinated community events and presentations to enhance outreach and enrollment engagement.
- Guided individuals and families through application processes for benefits and services.
- Provided administrative support for outreach initiatives and enrollment services for health insurance and community resources.
- Developed relationships with community organizations and providers to enhance collaboration and resource access.
- Maintained records and tracked outreach activities, preparing reports for stakeholders to inform strategic decisions.
- Prepared and distributed information materials and communicated program updates to diverse audiences.
- Managed multiple assignments and deadlines while ensuring high-quality customer service and attention to detail.
- Utilized technology systems to maintain data, documentation, and reporting accuracy.
Education
Associate of Science - Medical Assistant
Pitt Community College
Winterville, NC05-2018
Skills
- Quality Assurance & Compliance
- Data Management & Validation
- Performance Monitoring
- Process improvement
- Reports & Documentation
- Administrative support
- Departmental Operations
- Project tracking
- Record Management
- Presentation Preparation
- Microsoft Office Suite
- Digital Tools & Technology
- Meeting coordination
- Stakeholder Engagement
- Customer Service
- Correspondence & Communication
- Calendar & Schedule Management
- Confidential management
Timeline
Income Maintenance Program Admininstrator
Martin County Department of Social Services
03.2024 - 12.2025
Community Outreach/ Employee Benefits Coordinator
Bertie Rural Health Association
09.2020 - 03.2024
Associate of Science - Medical Assistant
Pitt Community College