Karneisha Hunter
Maumelle ,AR
Summary
Organized professional with expertise in administrative support, inventory management, and customer service. Skilled in data entry and maintaining accurate documentation while managing multiple priorities in fast-paced environments. Strong communication and analytical abilities drive commitment to efficiency and service excellence.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Alorica-CVS
Maumelle, Arkansas
10.2024 - Current
- Answered inbound calls for CVS customers with prompt, professional service.
- Explained pharmacy benefits, coverage details, and prescription status clearly.
- Resolved billing, refill, and account questions using company procedures.
- Verified member information and updated records in Alorica systems.
- Escalated complex cases to supervisors and specialty support teams.
- Documented call notes and customer requests in CRM databases.
Food Service Manager
Little Rock School District
Little Rock , AR
08.2018 - 10.2024
- Managed Little Rock School District cafeteria operations and daily meal service
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Supervised food service staff and assigned kitchen duties
- Coordinated meal preparation with school schedules and student counts
- Trained new staff on portioning, equipment use, and service routines
- Ordered groceries and tracked food inventory for district kitchens
- Inspected kitchen areas and corrected cleanliness and storage issues
Customer Service Representative
FIS Global Solutions
little rock , AR
03.2015 - 08.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls regarding gift card balancing and resolved related issues.
- Verified member information and updated records in systems.
- Documented call notes and customer requests in CRM, ensuring accurate record-keeping.
- Remained calm and professional in stressful circumstances and effectively defused tense situations.
- Built strong customer relationships to foster repeat business.
Cashier
PINK Victoria Secret
Little rock , AR
08.2013 - 02.2018
- Handled cash, credit, and gift card transactions through POS system.
- Processed sales, returns, and exchanges at PINK Victoria's Secret registers.
- Maintained clean checkout area and organized receipt supplies.
- Assisted sales floor staff with customer questions and merchandise support.
Education
Associate of Arts - Elementary Education
Arkansas State University
Jonesboro, AR12-2025
High School Diploma -
Hall High School
Little Rock, AR05-2014
Skills
- Customer Service
- Call management
- Data entry accuracy
- Order Tracking
- Attention to Detail
- Organization and Time Management
- Problem Solving
- Administrative Support
- Communication Skills
Accomplishments
- Honor Roll
- Employee of the Month
- Child Nutrition Certificate
- Outstanding Customer Service Recognition
Timeline
Customer Service Representative
Alorica-CVS
10.2024 - Current
Food Service Manager
Little Rock School District
08.2018 - 10.2024
Customer Service Representative
FIS Global Solutions
03.2015 - 08.2018
Cashier
PINK Victoria Secret
08.2013 - 02.2018
Associate of Arts - Elementary Education
Arkansas State University
High School Diploma -
Hall High School