Karol Castro
Pharr,TX
Summary
Experienced with providing top-tier customer support and handling diverse inquiries. Utilizes strong problem-solving skills to deliver effective solutions and enhance customer satisfaction. Track record of seamless collaboration with team members and adaptability in dynamic environments.
Diligent Customer Solutions Representative with solid background in addressing customer needs and resolving issues efficiently. Successfully managed customer inquiries and provided tailored solutions to enhance satisfaction. Demonstrated ability to navigate complex systems and displayed strong communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Solutions Representative
Spectrum
Pharr, TX
02.2025 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed complex service orders, ensuring accurate processing and timely resolution of customer requests.
- Trained new team members on systems and best practices to enhance overall team performance.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction ratings.
assistant manager
Planet Fitness
Denver, Co
09.2024 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
Sales specialist
Lowes
Texas/Denver
08.2021 - 09.2025
- Expertise in guiding professional customers (contractors, builders, etc.) to the right products and solutions tailored to their project.
- Maintain a rotating book of business to create new relationships by bringing in new business and strengthening existing relationships.
- Built upon older skills to manage larger orders, more complex project quoting, and ensuring timely delivery of materials for job sites.
- Strong knowledge of building materials, tools, and construction processes to provide informed recommendations.
- Experienced in using CRM software and sales systems to track orders, customer interactions, and sales targets.
- Experienced in maintaining inventory levels, managing stock rotation, and ensuring proper display of products for optimal sales.
Customer service representatives
Texas health & Human Services
Texas
04.2020 - 08.2021
- Provide assistance to clients in navigating state health programs and services, ensuring accurate and timely information delivery.
- Experienced in processing applications, verifying eligibility, and resolving issues related to state health benefits.
- Demonstrated strong communication skills by handling high-volume calls and providing clear, compassionate support to individuals in need.
- Proficient in documenting client interactions, updating case files, and adhering to state guidelines and confidentiality regulations.
- Skilled in problem-solving and de-escalation techniques to address complex client inquiries and complaints effectively.
Education
Business Administration And Management
MSU DENVER
Denver, Co06.2027
Diploma - undefined
Idea Mission
Mission, TX06.2019
Skills
- Bilingual (English/Spanish)
- Communication
- Problem solving
- Knowledgeable with computers
- Customer service oriented
- Growth mindset
- Adaptable & Flexible
- Teamwork
- Leadership
- Cash handling
- Team building
- Employee training
- Multitasking and organization
- Employee engagement
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Customer Solutions Representative
Spectrum
02.2025 - Current
assistant manager
Planet Fitness
09.2024 - Current
Sales specialist
Lowes
08.2021 - 09.2025
Customer service representatives
Texas health & Human Services
04.2020 - 08.2021
Diploma - undefined
Idea Mission
Business Administration And Management
MSU DENVER