Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eliana Palacio

Fort Worth,TX

Summary

Bilingual Customer Solutions Representative with over 4 years of experience in customer service, leadership, and healthcare support. Proven track record in managing teams, optimizing operations, and providing exceptional client experiences. Skilled in problem-solving, patient care, and conflict resolution, with a passion for improving customer satisfaction and workplace efficiency.

Overview

5
5
years of professional experience

Work History

Customer Solutions Representative

PRA Group LLC
North Richland Hills, TX
02.2023 - Current
  • Delivered innovative customer service solutions, enhancing client satisfaction.
  • Trained and mentored new hires to improve onboarding and service delivery.
  • Utilized bilingual communication (English/Spanish) to resolve customer issues efficiently.

Manager

Yucatan Tequila Bar & Grill
Fort Worth, TX
05.2022 - 02.2023
  • Supervised a diverse team, fostering a positive and productive work environment.
  • Resolved customer complaints swiftly, improving overall dining experience.
  • Reduced inventory waste by implementing better tracking and ordering systems.

Dental Assistant

Fort Worth Dental
Fort Worth, TX
12.2020 - 05.2022
  • Assisted in patient care and maintained a sterile clinical environment.
  • Streamlined patient flow through efficient scheduling and chairside support.
  • Elevated patient comfort through compassionate and attentive service.

Server

The Social House
Fort Worth, TX
09.2020 - 06.2021
  • Maintained a friendly and accessible demeanor to ensure customer satisfaction.
  • Leveraged interpersonal skills to enhance guest experience.
  • Contributed to a positive and welcoming dining environment.

Education

High School Diploma - undefined

Diamond Hill-Jarvis High School
Fort Worth, TX
01.2016

Registered Dental Assistant - undefined

NDS Dental Assisting School
Fort Worth, TX
01.2020

Skills

  • Communication
  • Leadership
  • Teamwork
  • Conflict Resolution
  • Adaptability
  • Patient Care
  • Inventory Management
  • Customer Support Software
  • Fluent in English and Spanish

Timeline

Customer Solutions Representative

PRA Group LLC
02.2023 - Current

Manager

Yucatan Tequila Bar & Grill
05.2022 - 02.2023

Dental Assistant

Fort Worth Dental
12.2020 - 05.2022

Server

The Social House
09.2020 - 06.2021

High School Diploma - undefined

Diamond Hill-Jarvis High School

Registered Dental Assistant - undefined

NDS Dental Assisting School
Eliana Palacio