Sadiyah Miah
Totowa
Summary
Dedicated and customer-focused professional with experience in retail and data entry, skilled in providing exceptional support, receiving issues efficiently, and maintaining accurate records. Proficient in CRM systems, multitasking, and communications across phone, email, and chat. Committed to enhancing customer satisfaction, building lasting relationships, and contributing to team success.
Overview
4
4
years of professional experience
Work History
Customer Solutions Representative
EyeWellniss
Remote
03.2024 - Current
- Provide prompt and professional customer service via phone, email and chat, resolving inquiries and issues efficiently.
- Troubleshot technical and service-related problems for mobile devices and telecom, providing clear, step-by-step guidance to enhance user experience.
- Maintain accurate records of customer interactions, transactions, and feedback in CRM systems.
- Resolved complaints and escalations with empathy, ensuring positive outcomes and fostering brand loyalty.
- Collaborate with cross-functional teams to resolve complex issues and improve service processes.
- Educated customers on products, services, and policies to improve understanding and user experience.
- Identified customer needs and delivered tailored solutions to improve satisfaction and retention.
Retail Sales Associate
Macy's
Wayne
01.2022 - 12.2023
- Provided personalized customer service by assisting shoppers with product selection and recommendations, enhancing overall satisfaction.
- Addressed customer concerns and complaints professionally, fostering a positive shopping experience and encouraging repeat visits.
- Operated point-of-sale (POS) systems to process transactions, returns, and exchanges accurately.
- Handled high-volume customer interactions in a fast-paced retail environment while maintaining efficiency.
- Assisted in merchandising, restocking, and organizing sales floor to enhance customer experience.
- Cultivated strong customer relationships, driving repeat business and promoting brand loyalty.
Education
Bachelor of Arts - Family Science And Human Development
Montclair State University
Montclair, NJ05-2023
Skills
- Customer Communication
- CRM Systems
- Email Support
- Point-of-Sale (POS) Systems
- Software troubleshooting
- Data Entry
- Team collaboration and cross-department communication
- Active listening and empathy
Timeline
Customer Solutions Representative
EyeWellniss
03.2024 - Current
Retail Sales Associate
Macy's
01.2022 - 12.2023
Bachelor of Arts - Family Science And Human Development
Montclair State University