Emma M. Corey
Lexington,KY
Summary
Dedicated customer service professional with 15 years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Customer Solutions Representative
LGE-KU
Lexington, KY
07.2023 - Current
- Documented all conversations with customers into the company's CRM system.
- Resolved customer inquiries in an efficient and timely manner.
- Collected deposits or payments and arranged for billing.
- Identified potential problems and escalated them as needed to ensure resolution.
- Updated databases with new and modified customer data.
- Worked closely with other departments to resolve complex customer issues.
- Assisted customers in resolving issues with their accounts or orders.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Adhered strictly to departmental policies and procedures at all times.
Customer Service Associate
Amazon
10.2021 - 04.2023
- Respond to customer inquiries in a timely and professional manner, via phone, email, and chat
- Troubleshoot customer issues and provide solutions
- Resolve customer complaints and disputes
- Follow up with customers to ensure satisfaction
- Key member of a team focused on development of Amazon Pay US launch and support.
Office Administrator
Hager Small Engine Repair
04.2010 - 08.2018
- Maintain office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
Customer Service Representative
Xerox
03.2009 - 04.2010
- Provides first level inbound telephone support for customers by troubleshooting, investigating and resolving questions and challenges they may be having with Sprint's products and services with an objective of resolving the issue in one phone call.
Education
Certificate - Hospitality Management And Culinary Arts
College For Technical Education
Lexington05-2012
GED -
Montgomery County Adult Education
Mount Sterling, KY05.2005
Some College (No Degree) - Pre-Law, Sociology
Morehead State University
Morehead, KY 08.2006 - 03.2009
Skills
- Attention to Detail
- Active Listening Skills
- De-Escalation Techniques
- Account Management
- Regulatory Compliance
- Utility Industry Regulations Knowledge
- Positive Attitude
- Time Management
- Interpersonal Skills
- Complaint Resolution
- Communication
- Problem Solving
- Critical Thinking
- Zendesk
- Microsoft Office Skills
- Technical Support
- CRM Software
Timeline
Customer Solutions Representative
LGE-KU
07.2023 - Current
Customer Service Associate
Amazon
10.2021 - 04.2023
Office Administrator
Hager Small Engine Repair
04.2010 - 08.2018
Customer Service Representative
Xerox
03.2009 - 04.2010
Some College (No Degree) - Pre-Law, Sociology
Morehead State University
08.2006 - 03.2009
Certificate - Hospitality Management And Culinary Arts
College For Technical Education
GED -
Montgomery County Adult Education
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