Ciarra Johnson
West Palm Beach
Summary
Customer Solutions specialist with CSO escalation experience, strong technical troubleshooting skills, and a track record of resolving complex customer and associate issues through end‑to‑end case management.
Overview
8
8
years of professional experience
Work History
Customer Solutions Representative
The Home Depot
02.2022 - Current
- Resolved escalated customer concerns regarding orders, deliveries, and product issues, achieving timely and accurate outcomes
- Expedite customer issue resolution by identifying root causes and managing cases from initial contact through end-to-end resolution
- Collaborated with internal departments and external resources to address complex customer issues
- Provide professional communication and active listening to de-escalate customer concerns and improve customer satisfaction
- Documented, tracked, and resolved customer cases using Salesforce and internal case management systems
Food & Beverage Manager
Wawa
Fort Lauderdale
03.2018 - 02.2022
- Executed corporate processes and training initiatives, ensuring compliance with service, safety, and quality standards to enhance operational integrity
- Utilized attention to detail and multitasking skills to manage ordering, inventory, and production planning while maintaining service excellence
- Identified root causes of recurring service and operational issues and implemented corrective actions to improve customer experience
- Resolved customer and associate concerns by addressing service, quality, and operational issues through effective problem-solving.
- Provided follow-up on customer concerns to ensure complete resolution and satisfaction
- Fort Lauderdale, FL
Education
Bachelor of Business Administration - Marketing
University of Missouri
Kansas City, MO05-2016
Skills
- Customer Service Operations
- Technical and Product Support
- CRM Systems and Microsoft Office
- Case Management and Documentation
- Escalation and Issue Resolution
- High Volume Multitasking
- Data Analysis
- Root Cause Analysis
- Cross-Functional Collaboration
- Attention to Detail
- Active Listening and Professional Communication
Timeline
Customer Solutions Representative
The Home Depot
02.2022 - Current
Food & Beverage Manager
Wawa
03.2018 - 02.2022
Bachelor of Business Administration - Marketing
University of Missouri