Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Community Service
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Karol Cintra

Saratoga Springs,UT

Summary

Quality-focused professional with a strong foundation in precise, systematic control of documentation, supplier specifications, and GMP compliance. Currently supporting quality initiatives at doTERRA by collaborating across departments to deliver accurate, timely updates to critical documents. Proven track record of enhancing operational workflows and ensuring compliance with industry standards. Valued for strong collaboration, a proactive mindset, and consistently delivering exceptional results in fast-paced, evolving environments.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

QA Document Control Specialist I (Internal Candidate for SQE)

doTERRA
Pleasant Grove, UT
10.2023 - Current
  • Managed the full lifecycle of product, ingredient, and component specifications, conducting evaluations to identify recurring issues and implementing targeted process improvements to optimize quality, efficiency, and compliance with GMP and regulatory standards.
  • Maintained version control for all documents, ensuring that only the most recent updates were in circulation at any given time.
  • Led time-sensitive specification updates critical to production continuity and sales support
  • Provided quality oversight on supplier documentation and formulas, supporting pre-audit readiness
  • Leveraged deep product knowledge and company conduct standards to support quality documentation and interdepartmental alignment
  • Trained cross-departmental stakeholders on document control practices and collaborate on quality improvement initiatives
  • Used QMS tools, such as MasterControl, SAP, Adobe Workfront, Proof HQ, to manage documentation workflows and ensure compliance
  • Participated in quality initiatives, shadowing interdepartmental roles to expand quality knowledge
  • Delivered results on urgent projects under tight deadlines with consistent excellence

Product Specialist

Bill.com (Formerly Divvy)
Draper, UT
09.2021 - 06.2022
  • Provided QA-verified client support, scoring among top 5% in feedback and satisfaction
  • Created training materials and collaborated with cross-functional teams to enhance product offerings
  • Led communication efforts between clients and technical teams

Leader Support Representative

Xyngular Corporation
Lehi, UT
05.2017 - 08.2020
  • Supported high-level distributors, producing performance and sales reports, and solving complex account issues
  • Earned multiple awards for retention and quality assurance, regularly exceeding department KPIs
  • Trained new employees on our products, systems, QA expectations and assigned duties.

Customer Service Representative

Xango LLC
Lehi, UT
01.2016 - 08.2016
  • Resolved technical, product, and business concerns with a quality-first mindset

Education

Bachelor of Science - Business Administration

Columbia College
Murray, UT
05.2021

Associate of Science - Business Administration

Columbia College
Murray, UT
04.2019

Skills

  • GMP documentation compliance
  • QMS tools & document control management
  • Content development
  • Trend analysis & root cause identification
  • Cross-functional team collaboration
  • Cross-functional collaboration and strategic planning
  • Time management & initiative
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Fluent: English, Portuguese
  • Intermediate: Spanish

Certification

CSQP Certification (planned) — Studying to support transition into Supplier Quality Engineering

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

QA Document Control Specialist I (Internal Candidate for SQE)

doTERRA
10.2023 - Current

Product Specialist

Bill.com (Formerly Divvy)
09.2021 - 06.2022

Leader Support Representative

Xyngular Corporation
05.2017 - 08.2020

Customer Service Representative

Xango LLC
01.2016 - 08.2016

Bachelor of Science - Business Administration

Columbia College

Associate of Science - Business Administration

Columbia College

Community Service

Confederations Cup Coordinator - Ceará State Government, Summer 2013


  • Led a team of volunteers assisting large crowds during major tournament events.
  • Coordinated crowd flow, provided information in multiple languages (English, Portuguese, Spanish), and ensured a positive visitor experience.
  • Resolved inquiries and issues promptly in high-pressure, fast-paced environments.
  • Collaborated with event staff and security to maintain smooth operations and safety protocols.

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