Karol Herrera
Hawthorne,NJ
Summary
Reliable for handling multiple tasks and completing them within ample time. Charismatic individual and team-player with outstanding communication skills. Over 5 years of experience in retail and great understanding of the fashion and Food industry.
Overview
10
10
years of professional experience
Work History
Assistant Sort Manager
AMXL HNY4
11.2020 - Current
- Support, mentor, and motivate others
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
- Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
- Work a flexible schedule (weekends and/or overnight shifts).
Sales Associate
Gat Inc.
04.2019 - 09.2020
- Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
- Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
- Promote loyalty by educating customers about our loyalty programs
- Leverage omni channel offerings to deliver a frictionless customer experience
- Support sales floor, fitting room, check out, and back of house processes, as required
- Courteous and responsive to internal/external request
- Exchange and verifies job related information to provide support.
Manager
Boston Market
11.2014 - 04.2019
- Budget management, loss and gain of food
- Counting money from the vault
- Used our leadership and culinary skills to support our team
- Working to create the best homemade experience
- Helping our customers with their caterings
- Started with as an associate, worked my way up through the ranks to manager
- Interview, hire, and on-board new associates
- Ensure all procedures are 100% compliant
- Open/close store to policy.
Education
Bachelor of Science - Business Administration, IT Management
Western Governors University
Salt Lake City, UT05.2026
Skills
Flexible, Multitasking, Efficient, Quick Learner
Creativity, Teamwork, Responsible, Adaptable (work in changing environment)
Proficient with Customer Relationship Management (CRM) software (Salesforce) Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
Able to handle customer interactions and potential issues/concerns courteously and professionally
Use basic information-gathering skills to solve problems
Ability to learn procedural knowledge acquired through on- the-job training
Training and mentoring
Timeline
Assistant Sort Manager
AMXL HNY4
11.2020 - Current
Sales Associate
Gat Inc.
04.2019 - 09.2020
Manager
Boston Market
11.2014 - 04.2019
Bachelor of Science - Business Administration, IT Management
Western Governors University