Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karol Ludlow

Taylorsville

Summary

Dynamic leader with extensive experience at Swift Transportation, excelling in transportation logistics oversight and team leadership. Successfully implemented innovative programs that enhanced employee loyalty and reduced turnover. Proven ability to cultivate strong partnerships and drive performance through effective conflict resolution and talent growth initiatives.

Overview

16
16
years of professional experience

Work History

Director of Driver Retention

Swift Transportation
12.2020 - 09.2025
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Cultivated and strengthened lasting driver relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Director of Driver Development

Swift Transportation
01.2017 - 12.2020
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends.

Operation Manager

Swift Transportation
08.2013 - 01.2017
  • Interacted well with customers to build connections and nurture relationships.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Operation Manager

Central Refrigerated Service Inc.
11.2009 - 08.2013
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

No Degree -

University of Utah
Salt Lake City, UT

Skills

  • Transportation logistics oversight
  • Expense tracking and analysis
  • Collaborative team development
  • Creative problem-solving
  • Team leadership
  • Effective conflict resolution
  • Performance assessment strategies
  • Collaboration across diverse teams
  • Goal-oriented planning
  • Talent growth initiatives
  • Cultivating strong partnerships
  • Project execution management

Timeline

Director of Driver Retention

Swift Transportation
12.2020 - 09.2025

Director of Driver Development

Swift Transportation
01.2017 - 12.2020

Operation Manager

Swift Transportation
08.2013 - 01.2017

Operation Manager

Central Refrigerated Service Inc.
11.2009 - 08.2013

No Degree -

University of Utah

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