Karol Velez
Dallas,Texas
Summary
A highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Assistant Starbucks Manager
Tom Thumb Food Stores
DeSoto, TX
04.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Office Assistant and Spanish Aide
Oak Cliff Acupuncture
Dallas, TX
04.2017 - Current
- Greet patients, assist in the paperwork portion, and interpret for Spanish-speaking patients during the consultation and treatment
- Sanitized rooms in between patients
- Reviewed files, records, and other documents to obtain information or respond to requests.
- Developed organizational filing systems for confidential customer records and reports.
- Handle the payment process after each treatment is completed.
Merchandiser
JoAnn Fabric and Craft Stores
Mesquite, TX
09.2022 - 03.2023
- Unload merchandise boxes from the truck in a time-efficient and orderly manner.
- Helped customers locate desired items.
- Communicated and coordinated planogram execution with store management.
Cashier and Customer Service Representative
Michael’s Craft Store
Cedar Hill, TX
11.2020 - 01.2022
- Helped customers find specific products, answered questions and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
Education
Associate of Science -
Dallas College
Dallas, TXSkills
- Multitasking in high-volume environments
- Appointment Scheduling
- Data Entry
- Prioritizing Work
- Customer Service
- Verbal and Written Communication
- Microsoft Office
- Team Collaboration
- Creative Thinking
- Problem-Solving
- Self-Motivated
- Honest and Dependable
- Feedback Acceptance
- Customer Assistance
Languages
Timeline
Assistant Starbucks Manager
Tom Thumb Food Stores
04.2023 - Current
Merchandiser
JoAnn Fabric and Craft Stores
09.2022 - 03.2023
Cashier and Customer Service Representative
Michael’s Craft Store
11.2020 - 01.2022
Office Assistant and Spanish Aide
Oak Cliff Acupuncture
04.2017 - Current
Associate of Science -
Dallas College
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