Karolainy Franca
Long Branch,NJ
Summary
Dedicated employee with a strong background in customer service, sales, and promotion strategies. Skilled in teaching and mentoring junior employees to optimize their performance. Possesses the ability to prioritize and multitask in a fast-paced working environment. Excels at collaborating with the team to achieve both personal and business goals. Expertise lies in effectively handling escalated customer support issues. Self-motivated banking professional with strong communication and quick thinking skills. Thrives in fast-paced environments, working productively both as part of a team and independently. Consistently positive and friendly demeanor as a Teller is instrumental in achieving business goals.
Overview
5
5
years of professional experience
Work History
Bank Teller
Check Cashing Station
11.2023 - Current
- Ensured seamless financial operations by processing transactions with attention to detail.
- Ensured customer information privacy through strict adherence to confidentiality protocols.
- Efficiently managed transactional operations, guaranteeing outstanding customer interactions.
- Ensured compliance with banking regulations regarding check cashing procedures.
- Handled cash advances, check cashing, and money orders with accuracy.
Customer Service Representative
Kidelicia bakery e deli
01.2020 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided customer service by answering incoming calls and responding to inquiries.
Cashier Manager
Kidelicia bakery & deli
01.2020 - 09.2023
- Supervised and instructed team in accurate transaction processing.
- Recorded and tracked daily financial operations involving deposits and withdrawals.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Handled customer complaints promptly while upholding superior service standards.
- Kept track of inventory levels to maintain adequate supplies for daily operations.
Education
High School Diploma -
Bridgeport Military Academy
Bridgeport, CT06.2022
Skills
- Operations Leadership
- Documentation and Reporting
- Schedule Maintenance
- Attention to Detail
- Store Opening and Closing
- Customer Service
- Safe and vault operation
- Financial Services
- Professionalism and courtesy
- Money handling
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Bank Teller
Check Cashing Station
11.2023 - Current
Customer Service Representative
Kidelicia bakery e deli
01.2020 - 09.2023
Cashier Manager
Kidelicia bakery & deli
01.2020 - 09.2023
High School Diploma -
Bridgeport Military Academy
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