Karol Andrea Sumner

• Responsible for maintaining and developing new relationship in Hospitals, Nursing Homes, Assisted Living and Independent Living Facilities.
• Provide information and education to Physicians, Adult Day Cares, Assisted Livings, Independent Living and Nursing Homes.
• Promote hospice services to medical staff and community through facility visits and community outreach programs.
• Meet with patients and family members within care facilities to review all qualifications and services for hospice.

• Generated new business through marketing to the Mid Cities community such as various Skilled Nursing Facilities, Assisted Living, Independent Living, Hospice, Home Health, Senior Centers and Churches.

● Established community relationships and evaluated patients for short and long term care.

● Explained benefits, assisted with the Medicaid process with families and patients.

● Worked alongside a team to admit patients and provide the best care.

• Coordinated tours, handled walk-in or telephone inquiries. Provided information and answered questions with prospective residents.
• Oversaw the flow of patient referrals by ensuring all applications were promptly evaluated.
• Worked directly with residents and their families to facilitate an easy transition into both nursing and rehab for all new and returning patients.
• Maintained and kept up to date with all information, such as census reports, COVID log, referral log and insurance data.

● Experienced providing customer support in a busy clinic by scheduling and confirming appointment dates and times with patients and doctor’s offices.

● Documented appropriately within the clinic system database.

● Assisted other departments when they needed translation assistance.

● Followed HIPAA and company policies when scheduling patients