Karolene Clarke
St. Petersburg,FL
Summary
I am a Certified Nursing Assistant with 8+ years of combined experience in healthcare and customer service who showcases a profound commitment to enhancing patient care and team performance. Leveraging skills in leadership, data security, and keen attention to detail, I am a professional who has a proven track record in improving patient and customer experiences and fostering a collaborative work environment. With a vision for excellence in healthcare quality and customer satisfaction, I am poised to contribute significantly to any healthcare or customer service team.
Overview
6
6
years of professional experience
Work History
Guest Services Representative
Orlando Health, Bayfront Hospital
06.2024 - 03.2025
- Provided exceptional customer service by offering directions, escort services, and information to guests and team members within the hospital system
- Demonstrated hospital knowledge and expertise by maintaining up-to-date knowledge of hospital personnel, departments, and locations to effectively refer guests and team members to appropriate resources.
- Built strong relationships and collaborations by fostering excellent working relationships with hospital staff, management, and departments to ensure seamless support and services.
- Embodied professionalism and compassion by displaying a caring attitude, sensitivity to customer needs, and a professional image in dress, hygiene, and communication skills, while maintaining regular attendance and compliance with hospital policies.
Certified Nursing Assistant
Orlando Health Bayfront Hospital
12.2020 - 06.2024
- Enhanced patient experience through customized care as a Patient Care Technician at Orlando Health Bayfront Hospital
- Boosted team performance by fostering an enthusiastic and collaborative work environment
- Facilitated seamless integration of new staff through effective mentoring and supportive leadership
- Maintained flawless patient data security, resulting in zero breaches since December 2020
- Exhibited visionary leadership as Lead Patient Care Technician since 2022, demonstrating meticulous attention to detail
Customer Service Representative
Transamerica Premier Life Insurance
06.2019 - 09.2020
- Ensured strict confidentiality and quality assurance by meticulously authenticating callers
- Efficiently processed premium and loan payments, demonstrating keen attention to detail
- Proactively updated account information, initiating internal reviews when necessary
- Contributed to team success by assisting in the training of new hires, enhancing productivity and quality
Education
Associate of Science -
St. Petersburg College
St. Petersburg, FL05-2027
High School Diploma -
Mount Alvernia High School
Jamaica06.2015
Skills
- Leadership
- Teamwork
- Data Security
- Attention to Detail
- Patient Care
- Time Management
- Communication Skills
- Computer skills
- Detail-oriented
- Guest relations
Timeline
Guest Services Representative
Orlando Health, Bayfront Hospital
06.2024 - 03.2025
Certified Nursing Assistant
Orlando Health Bayfront Hospital
12.2020 - 06.2024
Customer Service Representative
Transamerica Premier Life Insurance
06.2019 - 09.2020
Associate of Science -
St. Petersburg College
High School Diploma -
Mount Alvernia High School
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