Micah Farmer
Tuscaloosa,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Guest Services Representative
Hotel Capstone
03.2023 - Current
- Delivered exceptional customer service by promptly addressing guest concerns and resolving issues effectively
- Facilitated smooth operations by welcoming and checking in an average of 50 guests daily, maintaining a 98% accuracy rate in booking entries
- Managed reservations system to ensure accurate bookings and optimize occupancy rates
- Acted as a knowledgeable resource for guests, responding to an average of 30 inquiries per shift with 100% accuracy
- Interacted directly with management to coordinate and implement an average of 10 events per month, ranging from small meetings to large conferences.
Sales Management Trainee Intern
Enterprise Mobility
05.2024 - 08.2024
- Identified areas of improvement in existing processes, leading to a more streamlined approach towards reaching business goals.
- Boosted sales performance by implementing effective sales strategies and techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Crew Member
AMC Theaters
06.2022 - 01.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor of Science - Business Cybersecurity
Culverhouse College of Business, The University of Alabama
Tuscaloosa, AL05.2025
Skills
- Python
- C#
- HTML
- CSS
- Java
- Innovative
- Active Listening
- Leadership
- Self-Starter
- Problem Solving
Projects/Extracurricular
- Farmer's Film Palace Website
- Smart-Pay Society
- PB&J Event
Volunteer Experience
Special Olympics, Huntsville, AL, Engaged with over 100 special needs children through event activities & games., Served food & beverages at event snack stand, interacted with disabled individuals
Timeline
Sales Management Trainee Intern
Enterprise Mobility
05.2024 - 08.2024
Guest Services Representative
Hotel Capstone
03.2023 - Current
Crew Member
AMC Theaters
06.2022 - 01.2023
Bachelor of Science - Business Cybersecurity
Culverhouse College of Business, The University of Alabama
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