Micah Farmer
Tuscaloosa,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Guest Services Representative
Hotel Capstone
Tuscaloosa, AL
03.2023 - Current
- Delivered exceptional customer service by promptly addressing guest concerns and resolving issues effectively
- Facilitated smooth operations by welcoming and checking in an average of 50 guests daily, maintaining a 98% accuracy rate in booking entries
- Managed reservations system to ensure accurate bookings and optimize occupancy rates
- Acted as a knowledgeable resource for guests, responding to an average of 30 inquiries per shift with 100% accuracy
- Interacted directly with management to coordinate and implement an average of 10 events per month, ranging from small meetings to large conferences.
Sales Management Trainee Intern
Enterprise Mobility
Huntsville, AL
05.2024 - 08.2024
- Identified areas of improvement in existing processes, leading to a more streamlined approach towards reaching business goals.
- Boosted sales performance by implementing effective sales strategies and techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Crew Member
AMC Theaters
Huntsville, AL
06.2022 - 01.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor of Science - Business Cybersecurity
Culverhouse College of Business, The University of Alabama
Tuscaloosa, AL05.2025
Skills
- Python
- C#
- HTML
- CSS
- Java
- Innovative
- Active Listening
- Leadership
- Self-Starter
- Problem Solving
Projects/Extracurricular
- Farmer's Film Palace Website
- Smart-Pay Society
- PB&J Event
Volunteer Experience
Special Olympics, Huntsville, AL, Engaged with over 100 special needs children through event activities & games., Served food & beverages at event snack stand, interacted with disabled individuals
Timeline
Sales Management Trainee Intern
Enterprise Mobility
05.2024 - 08.2024
Guest Services Representative
Hotel Capstone
03.2023 - Current
Crew Member
AMC Theaters
06.2022 - 01.2023
Bachelor of Science - Business Cybersecurity
Culverhouse College of Business, The University of Alabama