Claudette Purisima
Chicago,IL
Summary
Detail-oriented Guest Services Professional with extensive experience enhancing customer satisfaction in hospitality. Proven expertise in problem-solving and effective communication to facilitate seamless guest interactions. Currently pursuing Radiography studies showcasing commitment to becoming a Radiologic Technologist.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Services Representative
Advocate Illinois Masonic Hospital
12.2022 - Current
- Enhanced patient mobility by providing wheelchair assistance for patients and families.
- Utilized EPIC system to manage patient records effectively and efficiently.
- Resolved inquiries promptly, ensuring exceptional customer service for patients and visitors.
- Streamlined patient check-in processes using electronic health record systems for accuracy.
- Facilitated communication between patients and medical staff for timely care delivery.
- Trained new team members on customer service and hospital protocols for onboarding.
Rehab Aide
Sinai Health System, Mount Sinai Hospital
08.2021 - 05.2022
- Enhanced patient mobility by assisting with adaptive equipment usage.
- Prepared treatment areas, ensuring organization and cleanliness for optimal patient care.
- Supported patients during therapeutic activities to improve recovery outcomes effectively.
- Educated patients on safety procedures and exercise protocols for home practice.
- Utilized Meditech software to maintain accurate patient records and documentation.
- Collaborated with multidisciplinary teams to develop comprehensive patient care plans.
Education
Associate of Applied Science - Radiography
Midwestern Career College
Chicago, IL08-2027
Bachelor of Science - Rehabilitation Sciences
University of Illinois At Chicago
Chicago, IL05.2021
Associate of Science - Science
Wilbur Wright Community College
Chicago, IL05.2019
Skills
- Customer service
- Proficient in computer applications
- Hospitality coordination
- Meticulous attention to detail
- Effective multitasking
- Employee training
Certification
- Basic Life Support Provider
Languages
English
Native or Bilingual
Tagalog
Full Professional
Spanish
Professional Working
Timeline
Guest Services Representative
Advocate Illinois Masonic Hospital
12.2022 - Current
Rehab Aide
Sinai Health System, Mount Sinai Hospital
08.2021 - 05.2022
Associate of Applied Science - Radiography
Midwestern Career College
Bachelor of Science - Rehabilitation Sciences
University of Illinois At Chicago
Associate of Science - Science
Wilbur Wright Community College