Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Andri Suryana

Menifee,CA

Summary

Experienced and Dedicated Sales and Operations Manager for both , retail and online business with 20+ years of experience providing exceptional customer service, handling accounts, and managing inventory.

Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency. Seeking to leverage my professional expertise and strong people management skills to gain more experience and learn new things.

Overview

21
21
years of professional experience

Work History

Guest Services Representative

Pechanga Resort Casino
06.2025 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
  • Conducted regular inventory checks of front desk supplies to prevent shortages.
  • Provided recommendations to guests on local attractions and dining, enriching their stay.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.

Retail Attendant

Pechanga Resort Casino
06.2023 - 06.2025
  • Perform cash, comp, and credit card sales transactions for Gift Shop.
  • Responsible for safeguarding and balancing bank and daily revenue generated by Gift Shop.
  • Assist customers with product selection.
  • Clean and re stock Gift Shops during slow periods.
  • Serve as information resource; display knowledge of current and upcoming events.
  • Protect the assets of PRC by knowing product lines, keeping track of merchandise, adhering to accurate accounting procedures, and in providing customer service.
  • Logically and independently plan, organize, and complete work in a timely manner.
  • Communicate effectively both verbally and in writing when required to both Guests and Team Members at all levels.
  • Comply with PRC and Department Policies and Procedures, Service Guarantees, and safety and emergency procedures.
  • Ensure and make known that Pechanga business is carried out economically, efficiently, effectively and in accordance with Company policies with the purpose of ensuring accountability.
  • Ensure that all billable services are properly reported and accurately reflected in Infor and on financial statements.
  • Ensure that adjustments are appropriate and approved.

Sales and Operations Manager

Pacific Corporation
07.2010 - 09.2022
  • Aggressively improving the network sales resulting in yearly increase number of customers, average transaction size, and frequency of transactions per customer.
  • Supervised merchandising, and inventory control in the warehouse.
  • Successfully lead the sales team and increase revenue and profitability in 2021 by 200%.
  • Effectively utilized knowledge of inventory control and management.
  • Provided excellent customer service at all times.
  • Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Sales Manager

Locker Room Sports
01.2004 - 06.2010
  • Managed sales employees and counseled employees based on their professional growth and productivity.
  • Handle customer questions, complaints and issues in person, by phone or email.
  • Maintain inventory and ensure items are in stock.
  • Manage retail staff, including cashiers and people working on the floor.
  • Ensure pricing is correct.
  • Maintain and manage store displays.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Skills

  • Customer service
  • Computer skills
  • Flexible schedule
  • Issue resolution
  • Data entry proficiency
  • Hotel software expertise
  • Cash handling experience
  • Multitasking Abilities
  • Guest experiences

Languages

Japanese
Professional Working
Indonesian
Native or Bilingual
English
Native or Bilingual

Timeline

Guest Services Representative

Pechanga Resort Casino
06.2025 - Current

Retail Attendant

Pechanga Resort Casino
06.2023 - 06.2025

Sales and Operations Manager

Pacific Corporation
07.2010 - 09.2022

Sales Manager

Locker Room Sports
01.2004 - 06.2010

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Andri Suryana