Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Karolina Garcia

Karolina Garcia

Hialeah,FL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Success Specialist

Resolution Processing LLC
04.2024 - 05.2025
    • Performed Onboarding calls for debt invalidation program following appointment-based schedule and providing live assistance to enrolled members.
    • Performed 35-50 calls with clients per workday - accomplishing new client enrollments, file updates, and payment collection.
    • Collaborated with cross-functional teams to deliver successful product implementations.
    • Utilized creative problem-solving skills to overcome technical challenges in the sales process.
    • Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
    • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
    • Analyzed customer financial records to determine appropriate debt consolidation plan.
    • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
    • Responded to client concerns and questions about credit scores and methods to improve numbers.
    • Skilled at working independently and collaboratively in a team environment.

Debt Specialist

Turbo Debt
08.2023 - 04.2024
    • Worked in call center environment handling manual and automatically dialed outbound calls.
    • Performed 20-35 calls with clients per workday - accomplishing new client enrollments, file updates, and payment collection.
    • Maintained high volume of calls and met demands of busy and productive group.
    • Analyzed customer financial records to determine appropriate debt consolidation plan.
    • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
    • Responded to client concerns and questions about credit scores and methods to improve numbers.
    • Skilled at working independently and collaboratively in a team environment.

Sales Representative

A+ Credit Repair
03.2023 - 08.2023
    • Maintained compliance with applicable regulations and laws governing consumer credit.
    • Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
    • Performed 25-35 calls with clients per workday - accomplishing new client enrollments, file updates, and payment collection.
    • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
    • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
    • Proved successful working within tight deadlines and a fast-paced environment.
    • Gained extensive knowledge in data entry, analysis and reporting.

Sales Representative

Advocate Debt Relief
08.2022 - 03.2023
    • Calls prospective customers by operating automatic dialing systems, and other telecommunications technologies, averaging 25 outbound calls and 25 inbound calls per shift
    • Performed soft-pull of credit history of prospective clients, then distinguished eligible/ineligible debts and the product/service that would best suit the clients' debt in order for it to be resolved
    • Influences customers to buy services and merchandise by following a prepared sales talk to give service information
    • Maintain a safe and clean working environment by complying with procedures, rules, and regulations
    • Maintain operations by following policies and procedures; reporting needed changes
    • Contributes to team effort by accomplishing related results as needed.
    • Monitored service after sale and implemented quick and effective problem resolutions.
    • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
    • Achieved or exceeded company-defined sales quotas.
    • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
    • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Customer Service Representative

ProtectMyCar
01.2022 - 07.2022
  • Calls prospective customers by operating automatic dialing systems, and other telecommunications technologies, averaging 450 outbound calls per shift
  • Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations
  • Keeps equipment operational by following manufacturer's instructions and established procedures
  • Maintains a safe and clean working environment by complying with procedures, rules, and regulations
  • Maintain operations by following policies and procedures; reporting needed changes
  • Contributes to team effort by accomplishing related results as needed.

Customer Service Representative

100Insure
03.2021 - 12.2021
  • Calls prospective customers by operating automatic dialing systems, and other telecommunications technologies, averaging 535 outbound calls per shift
  • Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations
  • Keeps equipment operational by following manufacturer's instructions and established procedures
  • Maintains a safe and clean working environment by complying with procedures, rules, and regulations
  • Maintain operations by following policies and procedures; reporting needed changes
  • Contributes to team effort by accomplishing related results as needed.

General Merchandise Team Lead

Brandon Harley-Davidson
07.2020 - 03.2021
  • Processed, pushed, organized, and designed displays and layouts of merchandise such as clothing, safety equipment, and accessories
  • Assisted guests with choosing and ordering the correct safety equipment for themselves based off their needs and preferences and the safety guidelines, such as helmets
  • Prepared the department for opening and closing, through completing the count of the cash register, and updating the sales tracking, ensuring the department is organized and ready for guests
  • Ensured motorcycle sales through connecting prospect buyers with sales people
  • Participated in 'Bike Nights', where the dealership is open from 9am-9pm and ensured that all guests were taken care of properly and efficiently regardless of the hour and number of guests needing assistance
  • Ensured new students that signed up for the motorcycle endorsement class at the dealership obtained all the safety equipment required for the class.

Deli Associate

Publix Supermarket
01.2020 - 07.2020
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Created appealing food arrangements for party trays and specialized orders.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.

Lease Validation Specialist

Fuel Capital Group
05.2019 - 10.2019
  • Ensured validity of applicant identity, driver's license and motorcycle endorsement, proof of residency, proof of income, insurance and protection plan along with lease agreement details
  • Maintained a helpful and friendly relationship with the sales departments of multiple motorcycle dealerships in multiple states that were in my jurisdiction
  • Provided assistance to the salespersons to ensure understanding and clarity of what the applicant requirements were and what the application process entailed.

Office Manager

Rooms to Go
12.2018 - 05.2019
  • Opened the building, disarmed the security system, and prepared the building for the sales people and guests
  • Organized the previous business day's overnight orders, sales, money to be deposited, overdue payments, employee time clock hours
  • Assisted customers in making payments (in person and over the phone), complete their in-store purchases, set up deliveries, and handled any customer service complaints.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales Associate

Walmart
03.2018 - 12.2018
  • Replenished the sales floor with arriving merchandise
  • Assisted customers in locating specific items
  • Maintained the sales floor and storage area organized and presentable.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Overnight Customer Service Agent

Stericycle Communication Solutions
02.2017 - 01.2018
  • Took phone calls after hours of business for medical offices, property management companies, on call hospitalist doctors for medical groups and hospitals, and other businesses
  • Maintained a professional but attentive tone when on the line with a customer, client, patient, or doctor
  • Dispatched messages for the morning shift after the overnight manager left until the day manager came in
  • Follow the protocol when the sms or email sending system failed and notified the IT department while using the alternate manual messaging system to dispatch to maintain efficiency.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Responded to customer requests for products, services, and company information.
  • Addressed customer account discrepancies and concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and backed up other customer service managers.

Education

High School Diploma -

South Dade Senior High School
Homestead, FL
06.2015

Skills

  • Bilingual - English and Spanish
  • Customer Relationship Building
  • Sales consultation
  • Retention Strategies
  • Adaptable and Flexible
  • Complex Problem-Solving
  • Customer onboarding
  • CRM software
  • Feedback collection
  • Task prioritization
  • Report generation
  • Inbound and outbound calling
  • Product Knowledge
  • Credit Analysis
  • Telecommunication
  • Office Management

Certification

Driver's License

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Success Specialist

Resolution Processing LLC
04.2024 - 05.2025

Debt Specialist

Turbo Debt
08.2023 - 04.2024

Sales Representative

A+ Credit Repair
03.2023 - 08.2023

Sales Representative

Advocate Debt Relief
08.2022 - 03.2023

Customer Service Representative

ProtectMyCar
01.2022 - 07.2022

Customer Service Representative

100Insure
03.2021 - 12.2021

General Merchandise Team Lead

Brandon Harley-Davidson
07.2020 - 03.2021

Deli Associate

Publix Supermarket
01.2020 - 07.2020

Lease Validation Specialist

Fuel Capital Group
05.2019 - 10.2019

Office Manager

Rooms to Go
12.2018 - 05.2019

Sales Associate

Walmart
03.2018 - 12.2018

Overnight Customer Service Agent

Stericycle Communication Solutions
02.2017 - 01.2018

High School Diploma -

South Dade Senior High School

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