Karoline Fothergill
Fort Lauderdale,FL
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Landry's Inc. Rainforest Cafe. Proven ability to manage high-volume dining environments while ensuring guest satisfaction. Strong cash handling expertise combined with a solid work ethic, fostering positive experiences for diverse clientele, including special needs children. Energetic and dedicated with natural affinity for water and keen sense of discipline. Possesses solid understanding of aquatic safety and technique, including proficient swimming strokes and endurance training. Committed to achieving peak performance and contributing to team success.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Landry's Inc. Rainforest Cafe
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage cash register, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Hosted educational tours for children ranging ages 5-12, demonstrating knowledge about animals in connection to the restaurant
Host
Landry's Inc. Rainforest Cafe
04.2023 - 11.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the Open-Table system with strong organizational skills, and unexpected circumstances
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Sandwich Artist
SUBWAY®Restaurants
10.2021 - 07.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Data Entry Clerk
GLC Healthcare
05.2021 - 10.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL06-2027
High School Diploma -
Cypress Bay High School
Weston, FL06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Competitive swimming experience
- Experience with special needs children
- Strong swimming skills
Languages
English
Native or Bilingual
Norwegian
Professional Working
Timeline
Server/Bartender
Landry's Inc. Rainforest Cafe
04.2023 - Current
Host
Landry's Inc. Rainforest Cafe
04.2023 - 11.2024
Sandwich Artist
SUBWAY®Restaurants
10.2021 - 07.2024
Data Entry Clerk
GLC Healthcare
05.2021 - 10.2021
Associate of Arts - Business Administration And Management
Broward College
High School Diploma -
Cypress Bay High School
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