Karolyn Krucek
Twin Lakes,WI
Summary
Dynamic professional with a strong background in customer service and healthcare, notably at Aurora Medical Center. Highly reliable and skilled in multitasking, I excel in high-pressure environments, ensuring patient satisfaction and safety. My outgoing personality and compassionate care foster positive relationships, while my attention to detail enhances operational efficiency.
Overview
19
19
years of professional experience
Work History
Bartender
Jeddy’s
Kansasville, WI
03.2025 - Current
- Mixed and served beverages according to standard recipes, ensuring consistency in flavor and presentation.
- Maintained cleanliness of bar area, adhering to sanitation guidelines and health regulations.
- Provided exceptional customer service by engaging patrons and addressing their needs promptly.
- Monitored cash register operations, ensuring accurate transactions and handling of payments.
- Served high customer volumes during special events, nights, and weekends.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Childcare Provider
Self Employed Services
Twin Lakes, WI
01.2014 - 04.2026
- Provided attentive care and supervision for children in diverse age groups.
- Developed engaging, age-appropriate activities to promote children's physical and cognitive development.
- Established positive relationships with children and families, fostering a supportive environment.
- Implemented effective behavior management strategies to ensure safety and well-being of children.
- Adapted daily routines to meet individual needs and preferences of each child in care.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Customized educational plans based on individual strengths, interests, and developmental goals of each child under care.
Medical Assistant
Aurora Medical Center
Kenosha, WI
03.2009 - 01.2014
- Assisted healthcare providers with patient examinations and procedures, ensuring safety and comfort.
- Administered medications and vaccinations per physician orders, maintaining accurate records.
- Performed routine laboratory tests and processed specimens for analysis efficiently.
- Managed patient scheduling and follow-up appointments to optimize clinic operations.
- Educated patients on treatment plans and preventive care measures, enhancing health literacy.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Firefighter/Emt
Town of Salem Fire/Rescue
Salem, WI
06.2007 - 01.2014
- Responded to emergency calls, providing rapid assessment and action in high-pressure situations.
- Operated fire suppression equipment, ensuring readiness and proper maintenance of tools.
- Participated in routine training drills to enhance firefighting techniques and safety protocols.
- Assisted with community outreach programs, promoting fire safety education among residents.
- Collaborated with team members during incidents to execute strategic rescue operations effectively.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
Education
Firefighter/Emt
Gateway Technical College
Kenosha, WI06.2008
Skills
Strong multitasking
Highly reliable
Patience and tolerance
Outgoing personality
Timeline
Bartender
Jeddy’s
03.2025 - Current
Childcare Provider
Self Employed Services
01.2014 - 04.2026
Medical Assistant
Aurora Medical Center
03.2009 - 01.2014
Firefighter/Emt
Town of Salem Fire/Rescue
06.2007 - 01.2014
Firefighter/Emt
Gateway Technical College