Karon Hebron
Florissant,MO
Summary
Dynamic and results-driven professional seeking an administrative or managerial position in a growth-oriented environment. Extensive experience in business operations, complemented by a solid academic foundation, positions well for contributing to organizational success. Committed to leveraging skills and expertise to tackle challenges and drive efficiency. Eager to embrace opportunities that foster professional advancement while delivering exceptional value.
Overview
41
41
years of professional experience
Work History
Customer Service Representative
AARP Foundation, SCSEP (Senior Community Service Employment Program)
10.2021 - 07.2025
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Maintained a high level of professionalism while managing sensitive patient information.
- Utilized electronic health record systems to ensure accurate patient information handling.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Insurance Specialist
Primerica Financial Services
10.2018 - 11.2021
- Maintained a high level of knowledge regarding various insurance products, industry trends, and regulatory changes
- Educated clients on the importance of maintaining adequate insurance coverage to protect against financial loss
- Trained new team members on company policies, procedures, and software systems used in the insurance industry
- Performed risk assessments for prospective policyholders to determine premium rates based on factors such as age, health condition, occupation, etc
- Participated in industry conferences and workshops to stay updated on emerging trends in the insurance field
- Assisted in the development of marketing strategies to attract new clients and retain existing ones
Seasonal Assistant Supervisor
COUNTY ELECTION BOARD
03.2008 - 03.2020
- Set up Polling Areas prior to elections
- Monitor and oversee voting machines and booths
- Provide instruction on voting procedures when necessary
- Demonstrate professionalism in making sure that lines are moved in a timely and orderly manner to maintain a good efficient environment for voters
Investment Specialist III
US BANK
01.2005 - 12.2016
- Process weekly Fiduciary Report that consist of 500-900+ accounts
- Maintenance ACMS request by bankers to change terms, payment frequency, and rates on investment accounts
- Perform analytical research on customer accounts
- Communicate with management to implement team objectives and team goals
- Develop departmental strategies in order to insure management satisfaction
- Processed interest payments on IRA’s
- Created Excel Spreadsheets to meet informational needs of management in tracking various territorial banks activities on daily, monthly and annually basis
Head Cashier
ST LOUIS COMMUNITY COLLEGE
01.2002 - 01.2004
- Supervised and created a team oriented environment in the college Bookstore
- Analyzed and created the financial department's financial reports
- Trained new cashiers
- Ordered merchandise as needed on a weekly basis
- Served as liaison with outside staff and departmental team members
Broker/Owner
CENTURY 21/CLASSIC REALTY INC
01.1985 - 01.2002
- Negotiated contracts between buyers and sellers
- Created promotional programs and marketing advertisements
- Managed an office of 15 real estate agents
- Managed 10 housing units for investors
- Ordered appraisals and inspections for contracted properties
- Oversaw several financial projects
- Conducted marketing training sessions
- Performed various administrative duties regarding my company
- Seasonal Tax Preparer:
- Unique Tax Services
- Jackson Hewitt
- Roy's Tax Service
- HR-Block
Education
Master's degree - Business Management & Leadership
Webster University
St. Louis, MO05.2016
Bachelors of Science degree - Business Administration & Human Resource Management
Columbia College
Missouri06.2014
Associates of Business Degree - Business Administration
St. Louis Community College at Forest Park
St. Louis, MO12.2004
Certificate - undefined
United Business College
St. Louis, MO01.1983
Skills
- Accounting 10years
- Community Outreach (more than 20years)
- Detail Oriented (more than 25 years)
- Excel (10 years)
- Leadership skills (25 years)
- Retail sales
- Cash Handling
- Training
- Microsoft Office
- Marketing
- Organizational Skills
- Management
Timeline
Customer Service Representative
AARP Foundation, SCSEP (Senior Community Service Employment Program)
10.2021 - 07.2025
Insurance Specialist
Primerica Financial Services
10.2018 - 11.2021
Seasonal Assistant Supervisor
COUNTY ELECTION BOARD
03.2008 - 03.2020
Investment Specialist III
US BANK
01.2005 - 12.2016
Head Cashier
ST LOUIS COMMUNITY COLLEGE
01.2002 - 01.2004
Broker/Owner
CENTURY 21/CLASSIC REALTY INC
01.1985 - 01.2002
Bachelors of Science degree - Business Administration & Human Resource Management
Columbia College
Associates of Business Degree - Business Administration
St. Louis Community College at Forest Park
Certificate - undefined
United Business College
Master's degree - Business Management & Leadership
Webster University
Additional Information
SKILLS: Managerial and Leadership skills, Microsoft Word, Microsoft Excel, Various Tax Software, some Power Point, Accounting, Detail Oriented, Strategic Business Planner, Record Keeping, Great Public Relations Skills, Community Outreach, Payroll, Banking, Sales and other various Office Skills regarding the overall operations of a company.