Karon Williams

Screens all incoming calls for fire and ambulance services and forwards those calls as appropriate; accepts all emergency calls to other agencies which cannot be transferred; notifies other concerned agencies and individuals of emergency situations. Answers a multi-line phone system; distributes all non-emergency type calls to the appropriate personnel. Completes stolen vehicles card and repossessed vehicles data sheet and forwards the information to the Public Safety Dispatcher II. Monitors alarm panels for the communication center; may provide written response to requests for service. Records all major events into the general information file sheet; compiles, types, and distributes important occurrences letter. Enters data; may perform routine administrative tasks including completing and copying basic forms.

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Developed new client retention strategies.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Managed daily office operations and maintenance of equipment. Processed weekly payroll. Filed account receivables and account payables.