Karrar Alhayom
Dearborn,Michigan
Summary
Experienced Quality Assurance Analyst with a strong background in ensuring software and product excellence. Demonstrated expertise in implementing and maintaining quality standards, conducting thorough testing, and identifying defects to optimize performance. Proficient in utilizing industry-leading testing methodologies, tools, and techniques to drive efficient and effective QA processes.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst II
UWM
Pontiac, MI
11.2023 - Current
- Created detailed bug reports with steps to reproduce the issue along with screenshots when necessary.
- Effectively involved in defects logging, tracking and managing defect life cycles using HP quality center and JIRA
- Extensive experience in regression, functional, integration, system, sanity testing
- Develop and execute automated tests of web applications, interfaces, and web services using Java and Selenium
- Expertise in analyzing functional testing, system testing, integration testing, regression testing, smoke testing and User-acceptance testing
- Proficient in automation tools like selenium
- Well versed with automation testing project activities including requirements gathering, planning, designing scripts and creating test data, executing test scripts
- Good experience in Web UI automation testing with Selenium web driver, java, TestNG framework
- Well-versed with all stages of software development lifecycle (SDLC), STLC, Bug lify cycle, End to End business flows
Quality Assurance Analyst
Loan Depot
Irvine, CA
04.2023 - 11.2023
- Created, edited and updated project manuals and technical documentation
- Utilized client satisfaction surveys to improve service quality.
- Recommended improvements to systems and procedures for increased productivity.
- Maintained quality assurance procedure documentation.
- Conducted tests to validate compatibility with programs, hardware and operating systems.
- Implemented testing of highly available COTS applications in both Windows and Linux environments.
- Found creative solutions to qualify clients who either didn't like what other bankers offered or were previously denied
for there loan. - Ability to analyze, propose (and/or escalate for resolution), and document appropriate solutions for problems and
issues discovered during testing and/or other phases of a project where you are engaged.
Manual Web Tester
Five Star Outlet
Dearborn, MI
08.2021 - 03.2023
- Assisted with customer requests and answered questions to improve satisfaction
- Simulate software production environments to allow for enhanced testing.
- Monitored and facilitated bug resolutions to optimize software
- General counsel agreements and agendas
- Cultivated impactful relationships with customers
- Simulated software production environments to allow for enhancing testing.
- Monitored and facilitated bug resolutions to optimize software
UAT Test Analyst
Amerisave Mortgage
Troy, MI
04.2021 - 07.2021
- Collaboration with the Development team to produce a solution for low-credit clients which resulted in an increase
in production of the company by 7% in just the first month of its release - Developed and maintained relationships with local real estate agents.
- Offered unique and creative solutions to accomplish the clients goals
- Help client realize there true goals by analyzing there financial situation
- Built positive relationships with realtors and clients for future business and referrals
- Converted applications to loans at a 60% rate while the standard is 26%
- Gathered client debt, credit and income information to determine loan eligibility.
- Listen to a clients situation to determine there actual financial needs
- Tested the banking and underwriting system from a user stand point
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to
develop strategic solutions. - Testing. Conducted testing activities from test plans. Verified testing results and accurately tracked defects.
- Delegated daily tasks to team members to optimize group productivity when talking to clients.
- Created and coordinated group training classes in alignment with company sales objectives.
- Developed and coordinated group training classes in alignment with company sales objectives.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong
development standards and high customer satisfaction. - Completed unit and regression tests on software and individual modules.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Monitored and facilitated bug resolutions to optimize software.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Conducted UAT for the Amerisave Mortgage mobile app, ensuring that the app met business requirements and user
needs - Worked closely with the development team to communicate defects and ensure that issues were addressed in a
timely manner. - Participated in daily stand-up meetings to provide status updates and discuss any issues or concerns related to
testing. - Assisted with the development and implementation of mobile app testing strategies and methodologies.
- Developed test cases and test scenarios for the mobile app, and executed tests to identify defects and ensure
functionality.
Quality Assurance Analyst/UAT Analyst
Quicken Loans/Rocket Mortgage
Detroit, MI
08.2019 - 03.2021
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Complied applications and paperwork and double-checked for accuracy.
- Awarded for Sales conversion of 56% from credit to application while 25% is the conversion rate of a good banker.
- Approved or denied loan applications and explained reasoning behind decisions.
- Provided customer service to clients in process or have already closed there loans with us.
- Experience maintaining and updating test scripts and test cases for systems
- Verified aspects of integration testing, functional testing and regression testing.
- Executed test scripts and logged defects, working with application team to resolve issues arising out of testing
process. - Created test results and tested summary deliverables to enable production implementation readiness.
- Participated in sprints to verify solutions applied met business requirements appropriately.
- Conducted UAT for the Quicken Loans mobile app, verifying that the app met user needs and business
requirements. - Developed and executed test cases for the mobile app, identifying defects and working with developers to address
issues. - Coordinated with other members of the testing team to ensure that the mobile app was thoroughly tested and met
high standards of quality. - Worked with the development team to improve the mobile app testing process, identifying areas for improvement
and implementing changes. - Identified quality issues per defined processes and escalated potential quality issues immediately to management.
- Collaborated with self-directed development teams and partners, building upon existing Scaled Agile for enterprise
(SAFe) Agile processes.
Manual Web Tester
Empire RealtyGroup
Dearborn, MICHIGAN
08.2018 - 07.2019
- Collaborated with Mortgage Lenders and title companies to ensure a timely closing
- Coordinated real estate closings, verifying all documents were signed and funds were disbursed correctly
- Prepared documents such as representation contracts, purchase agreements, closing statements, leases, and
deeds - General counsel agreements and agendas
- Scheduled home viewings with potential buyers, providing them with all the details and value of the property
- Cultivated impactful relationships with customers and drove business development by delivering product
knowledge. - Met project scope and delivery dates by planning optimal testing schedules.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong
development standards and high customer satisfaction. - Completed unit and regression tests on software and individual modules.
- Assisted with customer requests and answered questions to improve satisfaction.
- Simulated software production environments to allow for enhanced testing.
- Monitored and facilitated bug resolutions to optimize software.
Freelance Manual Tester
Fiverr.com
01.2015 - 07.2018
- Executed test scripts and logged defects, working with application team to resolve issues arising out of testing process.
- Verified aspects of integration testing, functional testing and regression testing.
- Created test results and tested summary deliverables to enable production implementation readiness.
- Completed unit and regression tests on software and individual modules.
- Maintained and facilitated bug resolutions to optimize software
- Identified needs of customers promptly and efficiently.
- Manual web testing
- Mobile testing
Education
Project Stream (Beta Testing)
Google2018
High School Diploma -
Fordson High School
06.2015
Certifications Certified with the Michigan board of realtors. Mortgage loan originator - Business
Some College, Schoolcraft College
Skills
- Highly Professional
- Excellent communicator
- Multitasking
- Critical thinking
- Organizational skills
- Project management
- Good work ethic
- Stress analysis
- Cross-platform testing
- Adaptability
- Time management skills
- Goal oriented
- Attention to detail
- Test planning
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Quality Assurance Analyst II
UWM
11.2023 - Current
Quality Assurance Analyst
Loan Depot
04.2023 - 11.2023
Manual Web Tester
Five Star Outlet
08.2021 - 03.2023
UAT Test Analyst
Amerisave Mortgage
04.2021 - 07.2021
Quality Assurance Analyst/UAT Analyst
Quicken Loans/Rocket Mortgage
08.2019 - 03.2021
Manual Web Tester
Empire RealtyGroup
08.2018 - 07.2019
Freelance Manual Tester
Fiverr.com
01.2015 - 07.2018
Project Stream (Beta Testing)
High School Diploma -
Fordson High School
Certifications Certified with the Michigan board of realtors. Mortgage loan originator - Business
Some College, Schoolcraft College
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