Summary

Overview

Work History

Education

Skills

Timeline

KARRI BROPHY

Atlanta,GA

Summary

Healthcare Administrative Professional experienced in referral coordination, patient registration, appointment scheduling, and insurance verification. Achieved operational efficiency through accurate recordkeeping and effective communication with provider offices. Focused on contributing to team success by exceeding productivity and service objectives in fast-paced environments.

Overview

years of professional experience

Work History

Health Information Management / Referral Router

CNY Family Care

East Syracuse, USA

08.2025 - 08.2026

Reviewed documentation for completeness and accuracy, ensuring compliance with established referral and record workflows.
Route medical records/referrals/release of information and health to the appropriate clinical teams and providers.
Maintained organized, confidential records while communicating documentation needs to enhance internal staff efficiency.
Communicated effectively with team members to ensure seamless operational flow in services.
Documented all changes made to the router configuration in order to ensure compliance with organizational standards.
Implemented software updates to enhance system functionality and performance.

Receptionist

Ismail Medicine, PLLC

02.2025 - 08.2025

Managed front-desk and telephone operations, scheduled appointments, and checked patients in and out.
Scanned documents into patient charts and faxed referrals and records to providers, ensuring timely access to patient information.
Tracked new-patient requests in a daily spreadsheet and handled office email and general facility upkeep.
Tracked new-patient requests in a daily spreadsheet, managed office email, and maintained facility organization to support operational efficiency.

MD Referral Hotline Representative

Syracuse Orthopedic Specialists

Syracuse, USA

12.2023 - 02.2025

Verified patient demographics and insurance information, efficiently scheduling appointments with appropriate specialists.
Obtained and documented referral materials per insurance guidelines and office policies, ensuring compliance and smooth processing.
Acted as the primary contact for referring physicians and office staff seeking orthopedic appointments.

Patient Care Representative (PCR)

Heritage One Day Surgery

North Syracuse, USA

05.2022 - 12.2023

Registered patients and verified demographic, insurance, contact, allergy, date-of-birth, and testing information.
Prepared patient binders, labels, schedules, and incoming faxes for clinical and administrative staff to ensure efficient workflow.
Organized, scanned, and indexed medical documents into electronic health records while protecting confidentiality.
Sanitized equipment and stretchers, restocked bays, and assisted discharged patients to maintain a clean and supportive recovery area.
Processed cash, check, credit-card, and CareCredit payments; maintained transaction records and reconciled daily collections.
Cross-trained in multiple roles to support team operations effectively. to enhance team flexibility and efficiency. and performed successfully in three positions; used Medent, Visions, Allscripts, ePACES, SIS, Waystar, CareCredit, and Symplr.

Customer Service Representative

Lifetime Benefit Solutions

DeWitt, USA

03.2018 - 08.2020

Resolved customer issues efficiently through active listening and problem-solving techniques.
Delivered customer service support in benefits-administration environment, addressing member inquiries to ensure satisfaction.
Assisted clients with inquiries regarding benefit options and eligibility requirements.
Educated clients about policy details, ensuring clear understanding of coverage options.
Communicated information clearly and documented interactions accurately while maintaining confidentiality of sensitive data.