Karri Espino

Sheetz Inc

06.2014 - 07.2025

Assisted in managing daily operations to ensure smooth guest experiences.
Supported staff training initiatives to enhance customer service skills.
Coordinated with vendors to maintain inventory and supply levels efficiently.
Handled guest inquiries and resolved issues to uphold satisfaction standards.
Monitored cleanliness and organization of facilities to meet hospitality standards.
Implemented feedback systems for continuous improvement in service delivery.
Participated in team meetings to discuss operational strategies and improvements.
Maintained knowledge of industry trends to adapt services accordingly.
Increased customer service ratings significantly through personable service.
Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Investigated guest challenges and sources of dissatisfaction to offer timely resolution.