Karrie Cunningham
Conroe,TX
Summary
Seeking employment that will allow me to make use of my current skill set and abilities; and to gain the experience that leads to opportunities for growth and advancement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Teller
Wells Fargo
01.2020 - 03.2022
- Coaching and providing feedback as well as supporting team members with their personal and professional goals
- Understood customer needs and guaranteed delivery of company's commitment
- Promoted to Lead Teller within 3 months and completed Service Manager Courses
- Knowledge and understanding about compliance control, risk management and loss prevention
- Handling complaints and solving problems for unsatisfied customers
- Ordering cash, scheduling and ensuring that the tellers are balanced at the end of the day
JPMorgan Chase
05.2018 - 10.2018
- Work with the manager to set the tone of the branch environment to provide an exceptional customer experience
- Assist with scheduling as necessary
- Ordering cash, ensuring the tellers are balanced at the end of the day
- Helping out other branches
- In charge with all aspects of branch operations, including loss control, compliance and audit standards
Lead Teller
Wells Fargo
08.2016 - 05.2018
- Coaching and providing feedback as well as supporting team members with their personal and professional goals
- Understood customer needs and guaranteed delivery of company's commitment
- Promoted to Lead Teller within 3 months and completed Service Manager Courses
- Knowledge and understanding about compliance control, risk management and loss prevention
- Handling complaints and solving problems for unsatisfied customers
- Ordering cash, scheduling and ensuring that the tellers are balanced at the end of the day
Store Manager
Shiekh Shoes
05.2015 - 08.2016
- Store manager, customer service, supervising store and employees
- Handling shipments, transfers, special orders, cash register and reaching monthly sales goals
- Hiring and training new employees, promoting employees that have the potential for management positions.
- Helping and supporting my employees to improve and better reach their career as they wished.
Membership Counselor
InShape Health Club
06.2014 - 05.2015
- Membership counselor, helping future members to reach their health goals
- Meeting the club’s monthly goals, as well as my personal goals.
- Helping colleagues to reach their goals as well.
- Trained members as much as I can with all the knowledge that I have about getting fit and healthy.
Store Manager
Shiekh Shoes
11.2012 - 06.2014
- Store manager, customer service, supervising store and employees
- Handling shipments, transfers, special orders, cash register and reaching monthly sales goals
- Hiring and training new employees, promoting employees that have the potential for management positions
Education
Associates Degree - Business Administration
San Joaquin DELTA COLLEGE
Stockton, CaliforniaSkills
- Fluent in English
- Fluent in Vietnamese
- Organized
- Fast learner
- Ability to work in a fast-paced environment
- Experience in hiring
- Experience in training
- Experience in coaching
- Experience in developing staff
- Executing procedures
- Executing requirements for benefits
- Understanding company expectations
Accomplishments
- I have received Employee of the Month many times.
- Quick promotions within 3 months from multiple jobs.
References
Available upon request
Certification
- Certified for banking safety and compliance.
- Certified for knowledge in health and fitness.
Languages
Vietnamese
Native or Bilingual
Timeline
Lead Teller
Wells Fargo
01.2020 - 03.2022
JPMorgan Chase
05.2018 - 10.2018
Lead Teller
Wells Fargo
08.2016 - 05.2018
Store Manager
Shiekh Shoes
05.2015 - 08.2016
Membership Counselor
InShape Health Club
06.2014 - 05.2015
Store Manager
Shiekh Shoes
11.2012 - 06.2014
Associates Degree - Business Administration
San Joaquin DELTA COLLEGE
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