Karrie McNeal
Las Vegas,NV
Summary
Accomplished Customer Service Representative with a proven track record at Elevance Health, adept in conflict resolution and critical thinking. Excelled in high-stress situations, enhancing customer loyalty through empathetic engagement. Skilled in Microsoft Office Suite, I significantly contributed to project efficiency and team development, ensuring timely completion of corporate remodels at Walmart.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2023
2023
years of professional experience
Work History
Customer Service Representative
Elevance Health
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Corporate Remodel Associate
Walmart
2009.05 - 2022.11
- Improved customer satisfaction by ensuring a clean and organized work area throughout the remodeling process.
- Maintained consistent communication with management and coworkers, updating them on project progress and any issues encountered.
- Coordinated efforts with vendors for timely delivery of materials necessary for completing projects on schedule.
- Implemented creative solutions to maximize storage space during the merchandising phase of the remodel process.
- Actively participated in training sessions to stay current on best practices for store layout design and implementation techniques.
- Increased overall store functionality through strategic placement of fixtures and merchandise displays.
- Optimized store layout by analyzing floor plans and implementing necessary changes.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during remodel projects.
- Achieved timely completion of remodel projects by efficiently organizing and prioritizing daily tasks.
Education
Child Development
West Los Angeles College
Culver City, CAGraduate Certificate - Business Computer Operations
Pacific Travel Trade School
Inglewood, CA05.2000
High School Diploma - General Studies
Morningside High School
Inglewood, CA06.1997
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Conflict resolution
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Team development
- Administrative support
- Microsoft Office Suite
- Coordination
- Multi-line phone talent
- POS systems expert
Timeline
Corporate Remodel Associate
Walmart
2009.05 - 2022.11
Customer Service Representative
Elevance Health
Child Development
West Los Angeles College
Graduate Certificate - Business Computer Operations
Pacific Travel Trade School
High School Diploma - General Studies
Morningside High School