Karrie Paul
Broken Arrow,OK
Summary
Sales and Customer Service professional with over 25 years of expertise in customer service, real estate, and interior design. Demonstrates exceptional ability in surpassing customer expectations and fostering long-term relationships through strategic planning and creative problem-solving. Proficient in team building, time management, and effective communication, driving organizational success and client satisfaction. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm Highly adept at training, managing, coaching, and mentoring sales and customer service associates with talent for interacting with staff at all levels of the organization and the public.
Overview
27
27
years of professional experience
Work History
Sales & Marketing Coordinator
DB Custom Creations
Broken Arrow, OK
06.2025 - Current
- Coordinated marketing campaigns across multiple channels to enhance brand visibility.
- Created promotional materials to support sales initiatives and outreach efforts.
- Managed social media accounts to engage customers and promote products effectively.
- Performed administrative tasks such as scheduling appointments or updating databases.
Realtor
Chinowth & Cohen Realtors
05.2012 - 09.2024
- Market and sell properties through open houses and online ads, driving significant interest and sales
- Coordinate property showings between buyers and sellers for positive experiences
- Utilize realtor databases to identify suitable properties, enhancing client satisfaction
- Develop and implement marketing plans, achieving measurable sales growth
- Meticulously coordinated property showings and inspections, ensuring seamless transactions and client satisfaction
- Worked closely with clients to understand their needs, providing tailored solutions that resulted in long-term relationships
Interior Design Consultant
Mathis Brothers
01.2022 - 09.2024
- Engage with clients to identify design needs, creating tailored 3D views and material boards
- Select furniture and accessories to match client vision, ensuring budget compliance
- Conduct in-home consultations to gather ideas and promote design services
- Optimize room layouts through detailed space analysis, enhancing functionality and aesthetics
- Design and custom order furniture pieces through various luxury vendors, ensuring client satisfaction
- Maintain customer orders, providing inventory details and scheduling deliveries
- Manage contracts, negotiations, and sales to exceed customer expectations, ensuring smooth transactions
- Utilized AutoCAD software for space planning, furniture layouts, and design documentation tasks.
Quality Assurance Specialist/ New Hire Trainer
Dish Network
05.2005 - 03.2013
- Developed new hire training guidelines, implemented company-wide, enhancing onboarding efficiency
- Conducted classroom and on-the-job training for new hires, ensuring thorough understanding of roles
- Educated staff on QA standards, increasing compliance and maintaining consistent service quality
- Monitored calls and created detailed QA reports, leading to significant service quality improvements
- Provided feedback and crafted development plans, boosting agent performance and productivity
- Set and tracked performance goals, achieving measurable improvements in productivity
- Generated monthly reports, offering management actionable insights and current trends
- Collaborated with training department to stay informed on call trends and training opportunities
- Mentored new hires on live calls, boosting agent performance and knowledge retention
Mentor/Technical Sales Representative III
Dish Network
03.1999 - 05.2005
- Supported over 100 customers and technicians daily with technical and sales inquiries
- Educated customers on promotions and upgrades, enhancing their service experience
- Handled billing and payments, ensuring smooth transactions and customer satisfaction
- Stayed updated on satellite technology, providing accurate and timely support
Education
High School Diploma -
Collinsville High School
Collinsville, OKReal Estate License -
Oklahoma Real Estate Academy
Tulsa, OKSkills
- Strong negotiation skills
- People-oriented
- Contract preparation
- Problem solver
- Time management
- Marketing techniques
- Real estate laws
- Staff training
- Customer relationships
- Design Planning
- Verbal Communication
- Written Communication
Hobbies and Interests
- I love spending time in nature, engaging in activities such as hiking, kayaking, and gardening. Additionally, I enjoy reading, painting, and cooking.
Skills
- Long-term Relationships
- PowerPoint
- Excel
- Microsoft Office
- CRM
Timeline
Sales & Marketing Coordinator
DB Custom Creations
06.2025 - Current
Interior Design Consultant
Mathis Brothers
01.2022 - 09.2024
Realtor
Chinowth & Cohen Realtors
05.2012 - 09.2024
Quality Assurance Specialist/ New Hire Trainer
Dish Network
05.2005 - 03.2013
Mentor/Technical Sales Representative III
Dish Network
03.1999 - 05.2005
High School Diploma -
Collinsville High School
Real Estate License -
Oklahoma Real Estate Academy