Karrie Sevo

• Generating data-driven reports and providing insights and recommendations
• Enhancing team collaboration by documenting and communicating complex findings through visualizations and reports
• Optimization of customer experience by delivering superior services and effectively troubleshooting issues
• Providing forecast and ad-hoc reports to support current and future business decisions

• Implemented and supported global business intelligence, technology, and processes
• Coordinated scheduling and training for internal and external clients
• Developed customized solutions by monitoring client issues and concerns

• Project Management and Consultation for Global BCD accounts
• Coordination with Third Party organizations and BTI legacy agencies
• Developed training modules and documentation for Global BCD internal and customer tools
• Data research and troubleshooting