Karriem Caison
Pembroke Pines
Summary
Dynamic Service Support Representative with proven expertise at Safelite in technical troubleshooting and customer communication. Adept at resolving complex issues swiftly, ensuring high customer satisfaction. Recognized for attention to detail and adaptability in fast-paced environments, leveraging strong software skills and effective problem-solving abilities to enhance service delivery.
Overview
3
3
years of professional experience
Work History
Service Support Representative (SSR)
Safelite
Pembroke Pines
04.2025 - Current
- This role focuses on providing technical assistance and support for incoming queries and issues related to computer systems and software.
- The priority is to ensure prompt and accurate customer service, which involves diagnosing and resolving technical hardware and software issues.
- Engaging with customers requires clarity and patience to deliver effective solutions.
- Continuous learning and adaptation to new software updates are essential.
Customer Service – Order Fulfillment
Walmart
Pembroke Pines
12.2024 - Current
- In this position, the primary responsibility is to manage order processes to ensure timely and accurate fulfillment.
- Engaging with customers to resolve inquiries about orders involves clear communication and problem-solving skills.
- Maintaining accuracy and efficiency in processing orders is critical to customer satisfaction.
- Collaboration with various departments ensures a smooth fulfillment process.
Service Support Representative (SSR)
Teleperformance
12.2022 - 12.2023
- The role involved addressing customer inquiries and providing technical support through various communication channels.
- This required strong troubleshooting skills to efficiently resolve issues and maintain customer satisfaction.
- Ensuring clear and professional communication was key to managing customer relations.
- The position demanded adaptability to handle diverse customer needs and queries effectively.
Education
Broward Community College - Computer Science
Broward Community College
Fort Lauderdale, FL08.2025
Diploma -
Miami Carol City Senior High School
Miami, FL05.2021
Skills
- Technical support and troubleshooting
- Customer service and communication
- Order fulfillment and organization
- Attention to detail
- Quick thinking and decision-making
- Adaptability and reliability
- Remote work experience
- Written communication skills
- Professional phone and chat etiquette
- Typing and data entry
- Software troubleshooting
- Computer literacy and CRM systems
Timeline
Service Support Representative (SSR)
Safelite
04.2025 - Current
Customer Service – Order Fulfillment
Walmart
12.2024 - Current
Service Support Representative (SSR)
Teleperformance
12.2022 - 12.2023
Broward Community College - Computer Science
Broward Community College
Diploma -
Miami Carol City Senior High School