Karrin Schmidt
Broomfield,CO
Summary
Dynamic leader with a proven track record at Monfort Companies, excelling in operations management and team building. Spearheaded initiatives that drove business growth, enhanced employee development, and fostered vendor relationships. Skilled in inventory control and P&L management, achieving significant cost savings and customer satisfaction improvements.
Overview
19
19
years of professional experience
Work History
General Manager
Monfort Companies
09.2019 - 05.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Manager
United Pacific
07.2016 - 07.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Representative Team Lead
Western Gas Station
01.2014 - 01.2016
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Customer Service Representative
7 Eleven
05.2009 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Shift Supervisor
Good Times Burgers & Frozen Custard
01.2005 - 11.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
High School Diploma -
Legacy High School
Broomfield, CO05.2004
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Efficient multi-tasker
- Relationship Building
- Inventory Control
- Employee Scheduling
- P&L Management
- Motivation
- Vendor relationships
- Employee Development
Timeline
General Manager
Monfort Companies
09.2019 - 05.2024
Store Manager
United Pacific
07.2016 - 07.2019
Customer Service Representative Team Lead
Western Gas Station
01.2014 - 01.2016
Customer Service Representative
7 Eleven
05.2009 - 12.2015
Shift Supervisor
Good Times Burgers & Frozen Custard
01.2005 - 11.2008
High School Diploma -
Legacy High School
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